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Specialist - Fraud, Customer Service - Cebu

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JP Morgan Chase & Co.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cebu City
    Remote

AI generated summary

  • You need computer skills in a Windows environment, 2 years of college or K-12 completion, or a high school diploma with 1 year of customer service experience. A 2-year course also qualifies.
  • You will handle phone-based customer interactions, demonstrate communication skills, navigate technologies, show empathy, work independently and in teams, and adhere to regulatory practices.

Requirements

  • Computer experience required, utilizing multiple computer applications in a Windows-based environment
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures

FAQs

What is the job title for this position?

The job title is Specialist - Fraud, Customer Service.

What is the primary focus of the Specialist position at Chase?

The primary focus is on business results by offering options and finding solutions to help customers, specifically in fraud-related services.

What qualifications are required for this position?

Candidates must have completed at least 2 years in college, completed the K-12 curriculum, be a high school graduate with 1 year of customer-interfacing work experience, or have completed a 2-year vocational/certificate course with 1 year of customer-interfacing work experience.

What type of work environment can I expect in this role?

You can expect a call center environment that requires 100% phone-based customer interaction.

What skills are required for this position?

Required skills include excellent communication, negotiation, decision-making skills, computer proficiency in a Windows-based environment, and the ability to work independently and in a team.

Are there preferred qualifications for this role?

Yes, preferred qualifications include the ability to multitask, comfort in a fast-paced environment, previous experience in the hospitality, restaurant, or retail industry, and a passion for helping people solve problems.

What is the work schedule for this position?

Candidates must be willing to work schedules during operating hours, which may include evenings, weekends, or night shifts/US-friendly shifts.

Will I need to attend any training sessions?

Yes, this position requires attendance at scheduled training sessions, which may not coincide with your regular work hours.

Is previous experience in customer service required for this role?

While not strictly required, having customer-interfacing work experience is preferred and can enhance your application.

Will I need to handle sensitive information in this role?

Yes, you will be managing customer transactions, including fraud investigation and collections, so handling sensitive information is a key part of the job.

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JP Morgan Chase & Co.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.