FAQs
What is the main purpose of the Specialist, GBS Service Quality role?
The main purpose of the Specialist, GBS Service Quality role is to ensure efficient, effective, and optimal use of processes, applications, and communication to achieve service excellence within the company.
What teams will the Specialist, GBS Service Quality collaborate with?
The Specialist, GBS Service Quality will work closely with APLL functional teams.
What types of activities will this role focus on?
This role will focus on process improvement activities, particularly the implementation of new processes and analyzing current processes to identify and implement efficiency and service delivery opportunities.
Will this role involve managing user access controls?
Yes, the role includes responsibilities related to global profile administration and user access control.
Is prior experience in process improvement necessary for this role?
Yes, experience in process improvement would be beneficial for successfully identifying and implementing efficiency and service delivery opportunities.
What are the key skills required for the Specialist, GBS Service Quality position?
Key skills required include strong analytical skills, process optimization expertise, effective communication abilities, and knowledge of project management.
Is this position focused only on local processes?
No, the position will have a global focus on process evaluation and implementation to enhance service quality across the organization.