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Specialist, Retail Sales (Part-Time)

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Zirrus

Aug 9

Applications are closed

  • Job
    Part-time
    Mid Level

Requirements

  • - Provide and close sales opportunities based on the customer’s needs and follow the Delivering the Zirrus Experience sales process
  • - Adhere to the Guiding Principles of the sales organization while also exhibiting the Core Characteristics of the Zirrus sales professional
  • - Consistently meet or exceed sales goals as assigned by the Store Supervisor
  • - Develop, nurture, and maintain effective customer relationships
  • - Greet and assist customers; create a positive customer experience
  • - Assist and coordinate all aspects to support a customer sale – serve as a utility player
  • - Facilitate continuity and serve as the conduit between sales and the customer
  • - Understand customer needs to provide appropriate match of products and specific information (e.g. product features, pricing and after-sales services)
  • - Answer customers’ questions and concerns about products/services
  • - Explain benefits of products and services in support of sales goals
  • - Conduct price and feature comparisons to facilitate purchasing
  • - Inform customers about promotions and special offers
  • - Explain and Connect our team’s ability to provide ongoing support for products and services
  • - Cross-sell products
  • - Perform customer calls: cold, follow up, retention, etc.
  • - Responsible for maintaining store presentation
  • - Process customer payments at POS
  • - Assist in-store with managing inventory, stock, and merchandising
  • - Stay current with new products/services/technology
  • - Passionate about providing customer and sales solutions; eager to engage with others
  • - Willing to learn and embrace company policy and guidelines
  • - Share customer feedback with the team
  • - Must be able to travel between retail stores
  • - Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process
  • - Other duties as assigned
  • - Interest and aptitude in technology
  • - Highly skilled in usage of technology and committed to continued learning for new products, services and features as they evolve
  • - Ability to deliver great customer experiences and motivated by constant customer interaction
  • - General Industry Knowledge – with insight into the retail sales process and application
  • - Ability to make competitive comparisons and negotiate beneficial outcomes
  • - Excellent communication and listening skills; conversationalist that promotes open and comfortable dialogue with customers
  • - Strong interpersonal skills
  • - Ability to manage perspective and be understanding
  • - Knowledgeable of consumer behavior principles
  • - Knowledge of inventory processes and procedures
  • - Ability to perform in fast-paced, changing work environment
  • - Ability to work flexible shifts, work hours, etc. that are based on business needs
  • - Bilingual ability with Spanish and English is a plus
  • - Proven experience in a retail sales environment
  • - 3 plus years retail sales experience, preferred
  • - High School Diploma required
  • - Degree in a relevant field preferred; or equivalent experience commensurate with the job

Responsibilities

  • Sell Zirrus products and service offerings by determining the needs of the customer and then presenting a solution that meets their needs.
  • Create energy and excitement in retail around the “sell” of Zirrus offerings.
  • Promote insight into our products, services, plans and technology that directly enhances the customer experience and supports sales growth.
  • Provide and close sales opportunities based on the customer’s needs and follow the Delivering the Zirrus Experience sales process.
  • Adhere to the Guiding Principles of the sales organization while also exhibiting the Core Characteristics of the Zirrus sales professional.
  • Consistently meet or exceed sales goals as assigned by the Store Supervisor.
  • Develop, nurture, and maintain effective customer relationships.
  • Greet and assist customers; create a positive customer experience.
  • Assist and coordinate all aspects to support a customer sale – serve as a utility player.
  • Facilitate continuity and serve as the conduit between sales and the customer.
  • Understand customer needs to provide appropriate match of products and specific information (e.g. product features, pricing and after-sales services).
  • Answer customers’ questions and concerns about products/services.
  • Explain benefits of products and services in support of sales goals.
  • Conduct price and feature comparisons to facilitate purchasing.
  • Inform customers about promotions and special offers.
  • Explain and Connect our team’s ability to provide ongoing support for products and services.
  • Cross-sell products.
  • Perform customer calls: cold, follow up, retention, etc.
  • Responsible for maintaining store presentation.
  • Process customer payments at POS.
  • Assist in-store with managing inventory, stock, and merchandising.
  • Stay current with new products/services/technology.
  • Passionate about providing customer and sales solutions; eager to engage with others.
  • Willing to learn and embrace company policy and guidelines.
  • Share customer feedback with the team.
  • Must be able to travel between retail stores.
  • Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Specialist, Retail Sales (Part-Time).

What products will I be selling as a Specialist, Retail Sales?

You will be selling Zirrus products and service offerings.

What are the essential functions of this role?

Essential functions include providing and closing sales opportunities, adhering to sales principles, developing customer relationships, assisting customers, and facilitating sales continuity among others.

Is previous experience required for this position?

Yes, proven experience in a retail sales environment is required, with a preference for 3 or more years of retail sales experience.

Is there an education requirement for this job?

Yes, a High School Diploma is required, and a degree in a relevant field is preferred.

Are there any licensing requirements for this position?

Yes, this position requires NC Alarm Systems Licensing Board registration, including an extensive background check, fingerprinting, and application process.

What skills are important for a Specialist, Retail Sales?

Important skills include an aptitude for technology, excellent communication and interpersonal skills, ability to deliver great customer experiences, and knowledge of consumer behavior principles.

Is bilingual ability a plus for this role?

Yes, being bilingual in Spanish and English is considered a plus.

Will I be required to travel between retail stores?

Yes, the role requires the ability to travel between retail stores.

What is the work schedule like for this position?

The position requires working flexible shifts and hours based on business needs.

What is the focus of the customer experience in this role?

The focus is on understanding customer needs and providing appropriate product matches to enhance their overall experience.

Will I need to assist with inventory and merchandising tasks?

Yes, you will assist in managing inventory, stock, and merchandising within the store.

How important is staying current with new products and services?

It is crucial to stay current with new products, services, and technology as part of your role.

Is the position part-time or full-time?

The position is part-time.

Telecommunications
Industry
51-200
Employees
1950
Founded Year

Mission & Purpose

Zirrus strives to be the tech company that cares. From our longtime customers in the Yadkin Valley to our new members, we will give you confidence in your digital space. It is an honor to be your connection to the world. This location has served as our corporate headquarters for the last 70 years. For customers looking for in-person assistance, please visit one of our three storefronts in Bermuda Run, Mocksville or Yadkinville. You can also call our customer service line (336.463.5022).

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