Sr Account Mgr

CITGO

2mo ago

Job
Full-time
Entry Level
Tulsa

AI generated summary

You need extensive experience in account management, strong communication skills, and a proven track record of building client relationships and driving business growth.
You will manage client relationships, drive sales strategies, ensure customer satisfaction, analyze account performance, and collaborate with internal teams to meet business objectives.

Requirements

Bachelor's Degree and 7 years of job-related experience or 15 years of job-related experience in lieu of degree.
Good general computer skills, able to work with spreadsheets, word processing, and electronic communications.
Incumbent must display good business and personnel management judgment.
Exhibit the ability to statistically evaluate data and possess an understanding of financial impact of recommendations.
Sales experience required; lubricant sales experience preferred.
Willing to relocate if not currently living in the assigned territory.

Responsibilities

Customer/ Industry Engagement - Communicate, correspond and visit with existing and potential customers in accordance with daily, weekly and monthly appointment schedules or as impromptu circumstances require. Retain and profitably grow existing business, while pursuing profitable growth opportunities with prospective customers. Evaluate new markets with existing product line. Communicate and compare competitive product information. Studies competition to understand the marketplace and communicates changes in competitive programs, prices, logistics and philosophies to CITGO management. Also is able to evaluate the strengths and weakness in the market to maximize successful sales when opportunities arise.
Sales Administration- Develops client/prospect plans by leading a joint company/customer planning produces that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success. Compile, analyze and promulgate information pertaining to programs, products, volumes, prices, personnel, facilities, maintain CRM information, service/quality requirements, credit worthiness and general understanding of business for total customer base - existing and potential.
Customer Support & Development - Proactively manages customers' satisfaction and service delivery by anticipating potential problems and monitoring satisfaction. Evaluate coverage of major markets with existing CITGO customers with respect to product lines, facilities, management/personnel expertise, and industry. Consult with customers on good business practices in order to improve the sales of CITGO products. Recommend, present and monitor marketing programs to support the business.
Price Analysis & Control- Ascertain, compare and validate customer prices. Negotiate, submit for approval and disseminate all price changes. Prepare, maintain and distribute price letters, price supports and pricing history.
Budgetary Development & Control - Prepare, submit and approve annual sales plan by product, customer, territory and contribution. Prepare and submit expense budgets, expense accounts, and car reports. Examine and review daily, weekly and monthly sales reports. Develop and initiate any corrective plans.
Credit Control - Work with the appropriate Credit Manager to establish a Line of Credit for each account. Review corrective proposals for delinquent accounts as needed. Monitor payments performance and coordinate with the Credit Department with respect to payment collection and sales approval.
Direct Sales - Research, prospect, schedule, and affect the sales process with direct/national accounts that reside outside of typical marketer volumetric or service range. (15K-50K Volume). Account set-up, credit approval, execution of the account, and consistent customer service and satisfaction follow-up is expected.

FAQs

What educational qualifications are required for the Sr. Account Manager position?

A Bachelor's Degree and 7 years of job-related experience are required, or 15 years of job-related experience in lieu of a degree.

Is prior sales experience necessary for this role?

Yes, sales experience is required, with preferred experience in lubricant sales.

Will there be opportunities for relocation?

Yes, candidates must be willing to relocate if they are not currently living in the assigned territory.

What responsibilities will the Sr. Account Manager have in customer engagement?

The Sr. Account Manager will communicate with existing and potential customers, retain and grow existing business, and evaluate new markets, among other duties.

Are there any special incentives offered for this position?

Yes, there are several incentives including remote work options, vacation incentives, and comprehensive health benefits.

How does the company support professional development?

The company offers an Educational Assistance Plan and scholarships for dependent children to support professional and educational growth.

What types of benefits are included in the medical plans?

The medical plans include options for dental and vision coverage, as well as flexible spending accounts (FSA) and health savings accounts (HSA).

What is included in the responsibilities of customer support and development?

The role involves proactively managing customer satisfaction, evaluating market coverage, and consulting on best business practices to improve product sales.

Is there a pension plan available to employees?

Yes, there is a pension plan available for employees.

How does the company handle performance and credit control?

The Sr. Account Manager will work with the Credit Manager to establish lines of credit for accounts and monitor payment performance.

CITGO

CITGO is a refiner, transporter and marketer of transportation fuels, lubricants, petrochemicals and industrial products

Energy

Industry

1001-5000

Employees

1983

Founded Year

Mission & Purpose

Headquartered in Houston, Texas, CITGO Petroleum Corporation is a recognized leader in the refining industry with a well-known brand. We own and operate three large-scale, highly complex petroleum refineries with a total rated crude oil refining capacity of approximately 807,000 bpd, located in Lake Charles, Louisiana, Corpus Christi, Texas and Lemont, Illinois. Our refining operations are supported by an extensive distribution network, which provides reliable access to our refined product end-markets. We own 30 active refined product terminals with a total storage capacity of 7.8 million barrels and have equity ownership of an additional 3.5 million barrels of refined product storage capacity through our joint ownership of an additional 8 terminals, spread across 21 states. In addition, we own or have an equity interest in four additional terminals, consisting of approximately 1 million barrels of refined storage capacity, which are currently inactive or only utilized to store feedstocks used in refining operations. We also have access to more than 150 active third-party and related-party terminals through exchange, terminalling and similar arrangements. Our retail network consists of approximately 4,200 independently owned and operated CITGO-branded retail outlets located east of the Rocky Mountains. We and our predecessors have had a recognized brand presence in the U.S. for over 100 years.