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Sr Customer Service Representative (Candidates with Disabilities Encouraged to Apply)

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Thermo Fisher Scientific

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You must have excellent communication skills, ERP system experience (SAP), customer service background, time management skills, and the ability to multitask under pressure. High English proficiency is essential.
  • You will enter orders into the ERP system, verify product details, assist with account setup, resolve discrepancies, help customers with order placement, and send acknowledgments.

Requirements

  • • Must have excellent communication skills; both written and verbal
  • • Experience in using an integrated ERP system (SAP)
  • • Management of correspondence with various customers, selling partners, and internal personnel within different departments.
  • • Customer service experience preferred.
  • • Strong time management skills.
  • • Ability to handle multiple tasks simultaneously under demanding time constraints.
  • • High English level.

Responsibilities

  • Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.
  • Coordinate with Accounting as necessary to assist in account set up
  • Verify product/stock numbers, pricing and product availability
  • Work with various departments within ThermoFisher to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements
  • Assist customer with order placement and key orders into Thermo ERP system
  • Fax order acknowledgements to customers

FAQs

What is the work schedule for this position?

The work schedule for this position is standard, Monday through Friday.

Are candidates with disabilities encouraged to apply?

Yes, candidates with disabilities are encouraged to apply as we value diversity and inclusion.

What responsibilities will the Sr. Customer Service Representative have?

Responsibilities include order entry into the ERP system, coordinating with Accounting, verifying product details, assisting customers with order placement, and managing order acknowledgements.

What are the requirements for this position?

Applicants must have excellent communication skills, experience with an integrated ERP system (preferably SAP), customer service experience, strong time management skills, and the ability to handle multiple tasks under time constraints.

Is customer service experience required for this role?

Customer service experience is preferred but not strictly required.

How can I apply for this position?

Interested candidates can apply by visiting http://jobs.thermofisher.com.

Does ThermoFisher provide reasonable accommodations for individuals with disabilities during the application process?

Yes, ThermoFisher provides reasonable accommodations for individuals with disabilities during the application process.

What type of environment will I be working in?

The position is based in an office environment.

Is knowledge of English required for this position?

Yes, a high level of English proficiency is required for this position.

Will I be able to work collaboratively with other departments?

Yes, the role involves working closely with various departments within ThermoFisher to clarify customer requirements and resolve discrepancies.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.