FAQs
What is the primary responsibility of the Sr. Instructional Designer, Customer Service Learning?
The primary responsibility of this role is to create high-quality and impactful training solutions to support Customer Service Associates across Amazon's global organization, managing multiple learning programs and leading instructional design projects from conception to completion.
What qualifications are required for this position?
Required qualifications include 3+ years of program or project management experience, 5+ years of professional experience in instructional design, a Bachelor's degree, and excellent writing and editing skills, among others.
What types of training modalities should the Sr. Instructional Designer be familiar with?
The ideal candidate should be familiar with various training modalities such as self-directed, instructor-led, and blended learning approaches.
Is experience with instructional design tools necessary for this role?
Yes, experience with eLearning development tools such as Captivate, Articulate Rise/Storyline, Vyond, Camtasia, and Adobe Photoshop/Illustrator is required.
What kind of work environment should candidates expect for this position?
Candidates should expect a fast-paced, multi-tasking environment that requires creativity, analytical problem-solving, and a passion for excellence in customer service.
Does this position require collaboration with other teams?
Yes, the Sr. Instructional Designer will collaborate with Contact Center teams, Product Teams, Subject Matter Experts, and other key stakeholders within the learning community.
Is travel required for this position?
Yes, the role may require travel up to 10%.
What is the salary range for the Sr. Instructional Designer position?
The base pay for this position ranges from $66,800/year in the lowest geographic market to $142,800/year in the highest geographic market, depending on various factors including market location and job-related knowledge, skills, and experience.
Are there specific preferred qualifications for candidates to stand out?
Preferred qualifications include 3+ years of driving process improvements experience, 2+ years of managing stakeholders in cross-functional projects, and a Master’s degree in business, HR, or a related field.
What benefits does Amazon offer for this role?
Amazon offers a full range of benefits that may include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan, among others.