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Sr. Operations Manager

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Amazon

3mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • New Castle

AI generated summary

  • You must lift 49 lbs, stand/walk 5 miles daily, have a Bachelor’s/2+ years Amazon experience, 7+ years management in production/distribution, and Lean/process improvement knowledge.
  • You will drive quality and process initiatives, ensure safety and performance, set expectations for managers, share best practices, and collaborate with support staff on projects.

Requirements

  • Lift and move totes up to 49 pounds each
  • Regular bending, lifting, stretching and reaching both below the waist and above the head
  • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
  • Continual standing and/or walking an average of 5 miles daily
  • Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
  • Bachelor’s Degree or 2+ years Amazon experience.
  • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
  • Prior experience with performance metrics, process improvement and Lean techniques.
  • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
  • Degree in Engineering, Operations or related field and MBA preferred
  • Experience with a contingent workforce during peak seasons
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Interest in long-term career development through assignments in multiple FCs across the nation

Responsibilities

  • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
  • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
  • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
  • Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
  • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

FAQs

What are the key responsibilities of the Sr. Operations Manager?

The Sr. Operations Manager is responsible for all budgetary, people development, and operations objectives, including overseeing safety, quality, performance, and the customer experience of the Inbound or Outbound operations. They also manage and lead a team of Operations and Area Managers, drive quality and process change initiatives, and collaborate with support staff to secure resources for projects.

What qualifications are required for this position?

A Bachelor’s Degree or 2+ years of Amazon experience, along with 7+ years of direct management experience in a manufacturing, production, or distribution environment is required. Additionally, prior experience with performance metrics, process improvement, and the full staffing lifecycle is necessary.

Is prior experience with Lean techniques important for this role?

Yes, prior experience with performance metrics, process improvement, and Lean techniques is a requirement for the Sr. Operations Manager position.

What is the preferred academic background for applicants?

A degree in Engineering, Operations, or a related field, along with an MBA, is preferred for candidates applying for the Sr. Operations Manager position.

What physical requirements must candidates meet for this job?

Candidates must be able to lift and move totes up to 49 pounds, regularly bend, lift, stretch, and reach, walk approximately 5 miles daily, and safely access all areas of the Fulfillment Center, including ascending and descending ladders and stairs.

Does the position require experience managing a contingent workforce?

Yes, experience with a contingent workforce during peak seasons is preferred for this position.

Is this a position suitable for career development opportunities?

Yes, the position offers long-term career development opportunities through assignments in multiple Fulfillment Centers across the nation.

Does Amazon support diversity and inclusion in the workplace?

Yes, Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer.

How does the work environment in the Fulfillment Center vary?

The work environment may include construction and distribution settings that can be noisy, unlit, unheated, or not air-conditioned.

What types of initiatives will the Sr. Operations Manager be expected to drive?

The Sr. Operations Manager will drive quality initiatives, process change initiatives, and other Lean initiatives to help meet and exceed business plans across their functional area and the Fulfillment Center.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.