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Staff Associate Network Administration

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AT&T

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You need 1-3 years in telecom, client-facing experience, hands-on networking skills, SDN/SDWAN knowledge, strong communication, problem-solving abilities, and teamwork skills.
  • You will manage network triage, support service restoration, analyze events, coordinate incidents, handle ticket management, and engage teams for hardware and software issues.

Requirements

  • Minimum 1-3 years of relevant experience in telecommunications & managed network infrastructure industry
  • No less than 1 years of working experience, preferably on customer services interfacing with clients.
  • No less than 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc)
  • Knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T
  • Good knowledge of WAN, LAN & Voice technologies to manage the IT operations
  • Good knowledge on various Router, Switches. Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc.
  • Strong understanding of Voice, Data and IP networks is required.
  • Excellent communication skills (verbal & written, technical & interpersonal)
  • Excellent telephone manner
  • Excellent problem-solving skills
  • Professionalism at all times
  • Highly skilled in the use of PC systems and applications
  • Ability to work well under pressure, set priorities and make well-considered decisions
  • Drive, enthusiasm, initiative, commitment and self-motivation
  • Resourcefulness and flexibility
  • Ability to work well in a team

Responsibilities

  • Acting as a Tier T1.5 for GCSC Teams.
  • 1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTT
  • Performing network triage
  • Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE
  • Managing the process of Service restoral and break/fix functions, Scope include – Analyze and escalate
  • Prioritizing and analyzing the events in the network
  • Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
  • Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
  • Ticket Management
  • Work with internal support groups and recommend diagnostic tests based on degree of service impairment
  • Access provider management and associated escalations
  • Coordinate with other support centers (i.e. external organizations and internal and external business partners) for resolving the incident tickets.
  • Escalate ticket according to process based on the established intervals.

FAQs

What are the key responsibilities of the Staff Associate Network Administration role?

The key responsibilities include acting as a Tier T1.5 for GCSC Teams, supporting AT&T GCSC strategic services, performing network triage, managing service restoration processes, and coordinating with various support groups for incident ticket resolution.

What technical skills are required for this position?

A minimum of 1-3 years of relevant experience in telecommunications and managed network infrastructure, hands-on experience in networking or IT infrastructure, knowledge of SDN/SDWAN technologies, and familiarity with WAN, LAN, and Voice technologies are required.

What professional skills are essential for this role?

Essential professional skills include excellent communication abilities, strong problem-solving skills, professionalism, the ability to work under pressure, resourcefulness, and the capacity to work well in a team.

What is the work schedule for this position?

The work schedule is 40 hours per week.

Where is this position located?

The position is located in Hyderabad, Andhra Pradesh, India.

Is previous experience in customer service necessary?

Yes, at least 1 year of working experience interfacing with clients in customer service is preferred.

Does AT&T provide equal employment opportunities?

Yes, it is the policy of AT&T to provide equal employment opportunity to all persons, regardless of various characteristics, and to provide reasonable accommodations for qualified individuals with disabilities.

Are there any specific networking technologies I should be familiar with?

Yes, familiarity with various routers, switches, firewalls, wireless technologies, WAN circuits, and VOIP systems is important for this role. Knowledge of specific SDN/SDWAN technologies like Viptela, Velocloud, Silverpeak, or 128T is also advantageous.

What kind of support will I be providing in this role?

You will be providing Tier T1.5 support, acting as a first responder for various services, managing ticket escalations, and coordinating with the right groups for hardware or software issues affecting business processes.

Are there opportunities for career advancement in this role?

While the job description does not specify career advancement opportunities, AT&T typically encourages professional development and growth within the company.

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AT&T

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

We understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.