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Store Assistant

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Toolstation

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Liverpool

AI generated summary

  • You must have a warm personality, be reliable and flexible, and bring energy and enthusiasm to create an enjoyable workplace and support your team and customers.
  • You’ll assist customers, manage deliveries, stock shelves, maintain store cleanliness, provide excellent service, engage with customers about their projects, and promote Toolstation Club and Trade Accounts.

Requirements

  • A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
  • Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
  • Your best self: Bring your energy, enthusiasm, and let your personality shine.

Responsibilities

  • You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
  • Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
  • Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
  • Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
  • Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

FAQs

What are the working hours for the Store Assistant position?

The Store Assistant position is for 20 hours per week.

Is previous retail experience required for this role?

No, previous retail experience is not required. All we ask is for a commitment to delivering excellent service, and we will provide training for other aspects of the job.

What are the main responsibilities of a Store Assistant?

Main responsibilities include assisting customers, handling deliveries, unpacking stock, maintaining store cleanliness, stocking shelves, and preparing orders.

What personality traits are preferred for the Store Assistant role?

A warm, friendly personality, reliability, and the ability to bring energy and enthusiasm to the workplace are preferred traits.

What kind of training is provided for new employees?

New employees will have access to training and development opportunities, including the Toolstation Academy and Apprenticeship programs.

What benefits do employees receive?

Employees receive 22 days holiday plus Bank Holidays, a company pension scheme, life assurance, a bonus scheme, cycle to work program, employee discounts, health and wellbeing support, and financial education.

How can I apply for the Store Assistant position?

Interested candidates can apply by visiting www.toolstationjobs.com or by simply hitting the apply button.

What opportunities for advancement are available to Store Assistants?

There are opportunities to move up the ladder, explore different roles across the business, or take advantage of opportunities within the wider Travis Perkins Group.

Is there a discount offered to employees?

Yes, employees receive a 20% discount across all Travis Perkins companies.

What is the company culture like at Toolstation?

Toolstation fosters a fast-paced, employee-focused culture that values customer service and opportunities for growth within the company.

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Toolstation

Together, we'll get the job done.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Join Toolstation and you’ll be joining one of the fastest-growing businesses in Europe. We’re one of Britain’s best-known multi-channel retailer of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 500 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us. Whatever your background, if you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be yourself.