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Store Assistant manager

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Custom Brands Group

Aug 30

  • Job
    Full-time
    Junior Level
  • Indiana

AI generated summary

  • You need a high school diploma, 1+ year in a related role, ability to lift 55 lbs, and effective communication skills. Must thrive in fast-paced environments with minimal supervision.
  • You will lead store operations, ensure excellent customer service, train team members, manage workflows, handle disputes, oversee shipping, and maintain compliance with policies and procedures.

Requirements

  • Minimum Qualifications And Requirements
  • High School diploma or equivalent education
  • 1+ year of related experience, prior supervisory experience preferred
  • Essential Functions
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Responsibilities

  • Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.
  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
  • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
  • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
  • Oversees shipping related services and activities
  • Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
  • Assists Store Manager in review and transmission of payroll and daily close out of POS
  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
  • All other duties as needed or required

FAQs

What is the main responsibility of a Store Assistant Manager?

The main responsibility of a Store Assistant Manager is to lead a store business unit, ensuring a consistent and positive customer experience while supervising team members and overseeing business operations.

What are the minimum qualifications required for this position?

The minimum qualifications required for this position include a high school diploma or equivalent education and at least 1 year of related experience, with prior supervisory experience preferred.

What essential functions are required for the role?

Essential functions include the ability to stand for the entire shift, lift up to 55 pounds, communicate effectively, perform in a fast-paced environment, and maintain regular attendance at work.

Is prior supervisory experience necessary for this role?

While prior supervisory experience is preferred, it is not strictly required. Relevant experience may suffice.

What does the Store Assistant Manager do in the absence of the Store Manager?

In the absence of the Store Manager, the Store Assistant Manager is responsible for managing the store operations and ensuring that all team members continue to provide excellent customer service.

How does the Store Assistant Manager support team development?

The Store Assistant Manager supports team development by providing training, feedback, coaching, and counseling to team members on their performance.

What is the job department’s expectation regarding customer service?

The department expects the Store Assistant Manager to demonstrate consultative behaviors, ensuring friendly, polite, and expert service is delivered to all customers.

What types of administrative duties may the Store Assistant Manager be responsible for?

The Store Assistant Manager may be responsible for scheduling, payroll management, training compliance, daily close-out of POS, bidding, and overseeing supply ordering and inventory control.

How does the position address customer complaints?

The Store Assistant Manager is responsible for resolving customer disputes and complaints promptly to ensure customer satisfaction.

What initiatives does FedEx Office emphasize within this role?

FedEx Office emphasizes a Quality-driven management approach, focusing on improving internal processes, reducing costs, and optimizing profitability while supporting Quality initiatives.

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Custom Brands Group

Transportation
Industry
501-1000
Employees
1980
Founded Year

Mission & Purpose

Custom Brands Group specialises in creating and providing high-quality window coverings and shade solutions tailored to the needs of residential and commercial spaces. The company is dedicated to delivering innovative and stylish products that enhance interior aesthetics while also offering practical benefits such as light control and energy efficiency. Their focus is on craftsmanship, customisation, and customer satisfaction, aiming to transform spaces through design excellence and functionality. Custom Brands Group is committed to inspiring people to improve their living and working environments by offering personalised solutions that cater to unique style and comfort preferences.