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Store Assistant Manager

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Robert Dyas

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have strong leadership skills, excellent customer service focus, experience in managing budgets, and a commitment to team development and performance improvement.
  • You will coach the team for excellent customer service, handle complaints, drive sales and KPIs, manage costs, recruit staff, and foster a culture of development and strong relationships.

Requirements

  • What you will get from us as an Assistant Manager:
  • Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
  • A great Team to work with where you can progress and make a difference at all levels
  • Access to mental health first aiders
  • Ongoing incentives to reward your performance
  • Company Pension scheme
  • Apprenticeship scheme to continue your development
  • Generous discount at TPRG and on our amazing benefits hub
  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Drive a culture of coaching and development within the store

Responsibilities

  • As a n Assistant Manager you will be responsible for a strong team, you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance. Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty. Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling. Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required. Manage and minimise all controllable costs efficiently and within planned budgets. Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations. Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours. Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets. Drive a culture of coaching and development within the store.

FAQs

What are the main responsibilities of an Assistant Manager?

As an Assistant Manager, you will be responsible for coaching and inspiring your team, ensuring excellent customer service, achieving financial KPIs, managing costs, and building strong relationships with store peers and Retail Support departments.

Is there training available for new Assistant Managers?

Yes, we provide fantastic training to help you complete your role and develop into a more senior position if you choose to progress within the business.

What kind of incentives do you offer for performance?

We have ongoing incentives to reward your performance and help keep you motivated.

Are there opportunities for career progression?

Yes, we offer options for continued development into more senior roles within the business.

What is the company’s approach to mental health?

We provide access to mental health first aiders to support our team members' well-being.

How does the company support professional development?

We have an apprenticeship scheme and other development initiatives to help you grow in your career.

What is expected in terms of customer service?

You are expected to confidently handle customer complaints, drive a culture of excellent customer service, and engage customers enthusiastically to meet their needs.

How does the store team set and meet KPI targets?

The store team should understand all sales and KPI targets, and you'll support them to exceed these targets while addressing any performance issues.

What types of products does the company sell?

We sell a wide range of products, including kitchenware, household items, electrical appliances, gardening products, power tools, and more.

How many stores does your company have?

We operate just under 100 stores across Southern England.

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Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

Retail & Consumer Goods
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.