Store Associate "The Ordinary" Seven Dials

DECIEM | THE ABNORMAL BEAUTY COMPANY

Jul 15

Applications are closed

Job
Part-time
Junior Level
Hospitality & Retail
London

Requirements

Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
Comfortable in engaging customers and applying products to the customer while providing consultations
Ability to multi-task, while providing professional and outstanding customer service
Desire to spread brand awareness<3
Effective time management and communication skills.

Responsibilities

WHAT YOU’D BE DOING IN THIS ROLE:
Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service and contributing to a positive, fun, and professional team environment
Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
Ensure standards for quality, customer service, and health and safety are met and responsible for opening/closing procedures.
Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands and products
Stay up to date with product knowledge, company information, launches and campaigns
Manage customer feedback and queries
Be aware of and assist in maintaining DECIEM’s merchandising concepts
Operate POS and complete transactions accurately and efficiently. Conduct product refunds and address customer issues in a positive manner
Ensure compliance with policies and procedures (e.g. loss prevention, safety standards, returns)
Participate in inventory control and counts to ensure product stock is up to date and perform operational duties such as cash handling, restocking, replenishing products

FAQs

What are the working hours for this Store Associate position at The Ordinary Seven Dials?

The working hours for this position are 30 hours a week on a part-time basis (4 days).

What industry experience is highly desirable for this role?

Experience in the retail, specifically within the luxury industry, is highly desirable for this role. Experience in the fragrance, beauty, fashion, or luxury goods sectors would be beneficial.

What are some of the responsibilities of a Store Associate at The Ordinary Seven Dials?

Some responsibilities include greeting customers, suggesting relevant products, ensuring customer service and health and safety standards are met, educating customers about products, staying up to date with product knowledge, managing customer feedback, operating the POS system, and participating in inventory control.

What benefits and perks can a Store Associate at The Ordinary Seven Dials expect?

Some benefits and perks include access to an Employee Assistance Program, LinkedIn Learning membership, first dibs on new products, and a generous discount on DECIEM products for yourself, family, and friends.

Can you provide information on DECIEM's core values and commitment to sustainability and social impact?

DECIEM's core values include doing the right thing, creating impact, respecting small things, caring too much, and being the future. They are committed to sustainability through fighting climate change, responsible packaging and sourcing, and social impact through initiatives like the Good Fund.

What is DECIEM's commitment to diversity, equity, and inclusion (DEI)?

DECIEM is committed to creating meaningful, measurable change in the lives of team members and communities through diversity, equity, and inclusion. They strive for equality and inclusivity in the workplace and are dedicated to creating an inclusive and accessible environment.

DECIEM | THE ABNORMAL BEAUTY COMPANY

Retail & Consumer Goods

Industry

1001-5000

Employees

2013

Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.