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Store Colleague

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Millets

Aug 22

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Aberdeen

Requirements

  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team
  • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
  • Experience of effectively prioritising workload to achieve team goals and objectives
  • A passion for customer service and a proven record of delivering excellence in this area
  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager

Responsibilities

  • Engage customers following our service model.
  • Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
  • Play your part in creating a safe and compliant operating environment for all colleagues and customers.
  • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
  • Follow processes and policies in line with expectations.

FAQs

What is the primary responsibility of a Store Colleague at Millets?

The primary responsibility of a Store Colleague at Millets is to deliver exceptional customer service and ensure the store maintains high standards while following processes and policies.

Is this position full-time or part-time?

This position is part-time.

What kind of training will I receive as a Store Colleague?

You will receive product knowledge training to help you provide customers with up-to-date information to support their buying decisions.

What skills are preferred for this role?

Preferred skills include strong communication abilities, effective workload prioritization, passion for customer service, and knowledge of local market trends.

What behaviors are expected from a Store Colleague?

Expected behaviors include being a positive role model, demonstrating resilience, maintaining integrity, and working collaboratively with the team.

Are there opportunities for career progression at Millets?

Yes, there are opportunities for growth and development within the company as you gain experience and demonstrate your skills.

Does Millets prioritize safety in the workplace?

Yes, Millets prioritizes creating a safe and compliant operating environment for all colleagues and customers.

How can I contribute to team success in this role?

You can contribute by mentoring colleagues, sharing knowledge, and supporting a culture of exceptional customer service.

What is the company culture like at Millets?

The company culture at Millets is focused on teamwork, customer service excellence, and creating a fun environment for outdoor enthusiasts.

Are there any specific qualities Millets seeks in a candidate for the Store Colleague position?

Yes, Millets seeks candidates who show passion, energy, self-awareness, and a collaborative spirit, as well as resilience under pressure.

Retail & Consumer Goods
Industry
1001-5000
Employees
1895
Founded Year

Mission & Purpose

Millets is a leading outdoor retailer in the UK, specialising in camping equipment, outdoor clothing, footwear, and accessories. They aim to inspire and equip individuals and families for outdoor adventures by offering high-quality, reliable products from top brands. Their goal is to make the outdoors accessible and enjoyable for everyone, regardless of experience level. Through expert advice and a wide product range, Millets strives to support and encourage a healthy, active lifestyle.

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