FAQs
What is the primary role of the Store Lead at Swapfiets in Rotterdam?
The primary role of the Store Lead is to ensure an unforgettable member experience in the store, act as the first point of contact for customers, lead the team in the absence of the Store & Field Manager, solve member-related issues, and maintain store organization and cleanliness.
What qualifications are required to apply for the Store Lead position?
Applicants should have a secondary vocational education working or thinking level, 1-3 years of relevant work experience, and preferably experience in service-oriented industries. They should also have an affinity for bikes and service, be fluent in Dutch and English, and ideally live in or near Rotterdam.
Is prior experience in retail or the service industry necessary for this role?
Yes, having experience in retail, restaurant, hotel, or other service-oriented industries is preferable.
What responsibilities will the Store Lead have regarding team management?
The Store Lead will be responsible for onboarding new store Swappers, evaluating them together with the Store & Field Manager, and providing input regarding daily operations in the store.
What benefits does Swapfiets offer to Store Leads?
Swapfiets offers a salary between €2643 and €2911 per month, your own Swapfiets bike, a Urban Sports Club for Business arrangement, a responsibility-filled work environment, team-building activities, and more.
Are there opportunities for team bonding and activities?
Yes, Swapfiets organizes Friday afternoon drinks, BBQs, team-building activities, and other fun events to promote team bonding.
Is full-time availability preferred for this position?
Yes, full-time availability is preferred for the Store Lead position at Swapfiets.
What is the company’s mission?
Swapfiets aims to make cities more livable and sustainable under the motto 'buy less, use more' by providing a bicycle subscription service.
Will the Store Lead be involved in hiring processes?
Yes, the Store Lead will be involved in the hiring process of new store Swappers.
What type of issues will the Store Lead be expected to solve?
The Store Lead will be expected to solve more difficult member-related issues in the store.