FAQs
What are the primary responsibilities of a Store Manager at LensCrafters?
The primary responsibilities include ensuring unsurpassed customer service, training and coaching the team, analyzing store performance metrics to improve KPIs, hiring engaged team members, collaborating with the Doctor of Optometry, maintaining operational and safety standards, and ensuring a fun working environment.
What qualifications are required for the Store Manager position?
The basic qualifications include being a high school graduate or equivalent, having 4+ years of management/supervisory experience, comprehensive knowledge of operations and processes, strong influencing and negotiating skills, and the ability to manage time under aggressive deadlines.
Are there any preferred qualifications for candidates applying for the Store Manager role?
Yes, preferred qualifications include a college degree or equivalent, state licensure or ABO Certification, and previous experience in customer service and retail.
What benefits does LensCrafters offer to its Store Managers?
LensCrafters offers a competitive pay structure, bonuses, health care, retirement savings, paid time off/vacation, and various employee discounts as part of its total rewards package.
Is there a training program for new Store Managers?
Yes, new Store Managers receive training and coaching through company-provided programs to help them develop customer service and sales techniques.
Does LensCrafters accommodate individuals with disabilities during the hiring process?
Yes, upon request, LensCrafters provides reasonable accommodations to individuals with disabilities to assist them during the application and hiring process.
How does LensCrafters ensure a safe working environment?
The Store Manager is responsible for implementing and maintaining all company-approved safety programs consistently, which helps maintain a safe and fun working environment for the team.
What skills are emphasized for candidates applying for the Store Manager position?
Skills emphasized include team building and management, strong communication and listening, sales skills, and basic math skills.
Is prior optical industry knowledge necessary for the Store Manager role?
While comprehensive knowledge of current optical theory and merchandise is listed as a basic qualification, it is not necessarily a requirement, but it would be beneficial for the candidate.
What is the expected experience level for applicants?
Applicants should have 4+ years of management or supervisory experience, ideally in a customer service or retail environment.