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Store Manager

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  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail

Requirements

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines
  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Responsibilities

  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyzes reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time
  • Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
  • Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

FAQs

What are the primary responsibilities of a Store Manager at LensCrafters?

The primary responsibilities include ensuring unsurpassed customer service, training and coaching the team, analyzing store performance metrics to improve KPIs, hiring engaged team members, collaborating with the Doctor of Optometry, maintaining operational and safety standards, and ensuring a fun working environment.

What qualifications are required for the Store Manager position?

The basic qualifications include being a high school graduate or equivalent, having 4+ years of management/supervisory experience, comprehensive knowledge of operations and processes, strong influencing and negotiating skills, and the ability to manage time under aggressive deadlines.

Are there any preferred qualifications for candidates applying for the Store Manager role?

Yes, preferred qualifications include a college degree or equivalent, state licensure or ABO Certification, and previous experience in customer service and retail.

What benefits does LensCrafters offer to its Store Managers?

LensCrafters offers a competitive pay structure, bonuses, health care, retirement savings, paid time off/vacation, and various employee discounts as part of its total rewards package.

Is there a training program for new Store Managers?

Yes, new Store Managers receive training and coaching through company-provided programs to help them develop customer service and sales techniques.

Does LensCrafters accommodate individuals with disabilities during the hiring process?

Yes, upon request, LensCrafters provides reasonable accommodations to individuals with disabilities to assist them during the application and hiring process.

How does LensCrafters ensure a safe working environment?

The Store Manager is responsible for implementing and maintaining all company-approved safety programs consistently, which helps maintain a safe and fun working environment for the team.

What skills are emphasized for candidates applying for the Store Manager position?

Skills emphasized include team building and management, strong communication and listening, sales skills, and basic math skills.

Is prior optical industry knowledge necessary for the Store Manager role?

While comprehensive knowledge of current optical theory and merchandise is listed as a basic qualification, it is not necessarily a requirement, but it would be beneficial for the candidate.

What is the expected experience level for applicants?

Applicants should have 4+ years of management or supervisory experience, ideally in a customer service or retail environment.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.