Logo of Huzzle

Home

Matches

Explore

Manage

Store Manager

image

Toolstation

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Nottingham

AI generated summary

  • You should have a track record in building engaged teams, a passion for customer service, resilience to overcome challenges, flexibility to support your team, and a genuine personality.
  • You will manage daily store operations, deliver exceptional customer service, support your team, handle deliveries, maintain branch standards, and create a positive, engaging work environment.

Requirements

  • Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
  • Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
  • A love of team work. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
  • Customer Focus. Ensure the customer remains at the heart of everything you do.
  • Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
  • Flexibility. Be there when your team need you, understand priorities and plan effectively.
  • Yourself. Bring your whole self to work and let your true personality shine through.

Responsibilities

  • Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.
  • Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.
  • Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
  • Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.
  • Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job.
  • Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.
  • Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

FAQs

What are the working hours for the Store Manager position?

The Store Manager position is a full-time role, requiring 40 hours per week.

What responsibilities does a Store Manager have at Toolstation?

A Store Manager is responsible for delivering great customer service, managing the branch operations, motivating and leading the team, unpacking deliveries, stocking shelves, and ensuring the store maintains high standards.

Is prior retail experience required for the Store Manager role?

Yes, a track record in developing high-performing retail teams is essential for this role.

What qualities do you look for in a candidate for the Store Manager position?

We look for candidates with knowledge of retail management, hard work and passion, teamwork skills, customer focus, resilience, flexibility, and authenticity.

What benefits are offered to Store Managers at Toolstation?

Store Managers receive benefits such as 22 days' holidays plus bank holidays, a company pension scheme, life assurance, a bonus scheme, a cycle to work scheme, and discounts across Travis Perkins companies and at over 1000 other retailers.

Does Toolstation provide training and development opportunities?

Yes, Toolstation offers training and development support, including access to the Toolstation Academy programmes.

Are there opportunities for growth within the company?

Yes, Toolstation offers numerous opportunities for career advancement within retail, across the business, or into other roles within the Travis Perkins Group.

How does Toolstation promote a positive work environment?

Toolstation encourages a fun working environment and a culture of feedback, praise, and recognition to make it a great place to work.

image

Toolstation

Together, we'll get the job done.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Join Toolstation and you’ll be joining one of the fastest-growing businesses in Europe. We’re one of Britain’s best-known multi-channel retailer of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 500 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us. Whatever your background, if you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be yourself.