FAQs
What is the primary responsibility of the Store Manager at Millets?
The primary responsibility of the Store Manager at Millets is to manage the store team to drive sales and maximize store profitability while providing industry-leading customer service and maintaining the company's standards.
What key areas will the Store Manager focus on?
The Store Manager will focus on customer service, sales, visual merchandising, and training & development of the store team.
What are the expectations for customer service in this role?
The expectations for customer service include maintaining customer retention through first-class service, resolving inquiries and complaints, and ensuring internal teams achieve the highest service levels.
How is sales performance monitored and driven in this position?
Sales performance is monitored through the achievement of targets, analysis of Oracle reports for key sales decisions, management of in-store devices, and confident use of the store's dashboard to analyze metrics like footfall and average transaction value.
What visual merchandising responsibilities does the Store Manager have?
The Store Manager is responsible for following company briefs in visual merchandising, maintaining high visual standards, attracting and engaging customers, and ensuring that all products are visible and displayed correctly according to guidelines.
How will the Store Manager contribute to the training and development of team members?
The Store Manager will develop existing team members, hold regular training meetings, track internal progression, and prioritize management development through in-house training programs.
What skills and experience are beneficial for this role?
Beneficial skills and experience for this role include retail management experience, excellent time management, strong verbal and written communication skills, and proficiency in Microsoft Outlook, Word, and Excel.
What benefits are offered to employees in this role?
Employees can expect benefits such as holiday allowance, discretionary bonus schemes, staff discounts on JD Group brands, a pension scheme, health plans (depending on the role level), and personal development opportunities.
How will I know if my application has been successful?
Due to high application volumes, if you do not hear back within two weeks of applying, please consider your application to have been unsuccessful. Candidates meeting the skills criteria will be contacted for a first-stage meeting.
What is the process after submitting an application?
After submitting an application, candidates that meet the skills criteria will be contacted for a first-stage meeting with the talent team, and shortlisted candidates will be invited for an interview with the hiring manager.