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Store Manager

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Millets

Jul 30

Applications are closed

  • Job
    Full-time
    Mid & Senior Level

Requirements

  • Retail Management experience would be advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills- Microsoft Outlook, Word and Excel.

Responsibilities

  • Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.
  • Maintain customer retention by providing first class service.
  • Deal with enquires and complaints and resolving the issue/request.
  • Drive consistency within your internal teams to achieve the highest service levels.
  • Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and company Net Promotor Scores.
  • Ensure that targets are achieved and, where possible, exceeded.
  • Analyse Oracle reports to assist you in making key sales decisions.
  • Manage in store devices in order to capitalise on a wider range of products.
  • Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
  • Following a company brief, ensure that this is applied to your store and maintain high visual standards.
  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
  • Making sure that all new product and advertised product is all visible and in the correct locations.
  • Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
  • Develop existing team members and encourage progression within the company.
  • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
  • Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
  • Management development should be prioritised by the use of the in-house training.

FAQs

What is the primary responsibility of the Store Manager at Millets?

The primary responsibility of the Store Manager at Millets is to manage the store team to drive sales and maximize store profitability while providing industry-leading customer service and maintaining the company's standards.

What key areas will the Store Manager focus on?

The Store Manager will focus on customer service, sales, visual merchandising, and training & development of the store team.

What are the expectations for customer service in this role?

The expectations for customer service include maintaining customer retention through first-class service, resolving inquiries and complaints, and ensuring internal teams achieve the highest service levels.

How is sales performance monitored and driven in this position?

Sales performance is monitored through the achievement of targets, analysis of Oracle reports for key sales decisions, management of in-store devices, and confident use of the store's dashboard to analyze metrics like footfall and average transaction value.

What visual merchandising responsibilities does the Store Manager have?

The Store Manager is responsible for following company briefs in visual merchandising, maintaining high visual standards, attracting and engaging customers, and ensuring that all products are visible and displayed correctly according to guidelines.

How will the Store Manager contribute to the training and development of team members?

The Store Manager will develop existing team members, hold regular training meetings, track internal progression, and prioritize management development through in-house training programs.

What skills and experience are beneficial for this role?

Beneficial skills and experience for this role include retail management experience, excellent time management, strong verbal and written communication skills, and proficiency in Microsoft Outlook, Word, and Excel.

What benefits are offered to employees in this role?

Employees can expect benefits such as holiday allowance, discretionary bonus schemes, staff discounts on JD Group brands, a pension scheme, health plans (depending on the role level), and personal development opportunities.

How will I know if my application has been successful?

Due to high application volumes, if you do not hear back within two weeks of applying, please consider your application to have been unsuccessful. Candidates meeting the skills criteria will be contacted for a first-stage meeting.

What is the process after submitting an application?

After submitting an application, candidates that meet the skills criteria will be contacted for a first-stage meeting with the talent team, and shortlisted candidates will be invited for an interview with the hiring manager.

Retail & Consumer Goods
Industry
1001-5000
Employees
1895
Founded Year

Mission & Purpose

Millets is a leading outdoor retailer in the UK, specialising in camping equipment, outdoor clothing, footwear, and accessories. They aim to inspire and equip individuals and families for outdoor adventures by offering high-quality, reliable products from top brands. Their goal is to make the outdoors accessible and enjoyable for everyone, regardless of experience level. Through expert advice and a wide product range, Millets strives to support and encourage a healthy, active lifestyle.

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