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Store Manager

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Ryman

Dec 7

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Newcastle

AI generated summary

  • You need to be passionate, driven, and self-motivated with strong sales skills, team management experience, adaptability, problem-solving abilities, and a commitment to learning and collaboration.
  • You will manage customer relations, drive sales, control costs, develop staff, optimize resources, and foster a culture of exceptional service and teamwork.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self-motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location
  • A strong background in team management

Responsibilities

  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Drive a culture of coaching and development within the store

FAQs

What is the main responsibility of a Store Manager at Ryman?

The main responsibility of a Store Manager at Ryman involves driving turnover and revenues while managing various financial KPIs, ensuring excellent customer service, and leading a strong team.

What kind of experience is required for this role?

A strong background in team management is required, along with the ability to drive sales and exceed customer expectations.

How does Ryman prioritize customer service?

Ryman emphasizes a culture of excellent customer service, ensuring all team members engage enthusiastically with customers and meet their needs through product knowledge and support.

Are there opportunities for professional development?

Yes, Ryman offers a training program, apprenticeship opportunities, and support for personal growth and skill development.

What benefits does Ryman offer to its employees?

Ryman offers a competitive pay package, a company pension scheme, generous holiday allowance, wellness support, exclusive discounts, and recognition awards, among other benefits.

What is the company's stance on diversity and inclusion?

Ryman is an equal opportunities employer dedicated to creating inclusive teams and celebrating differences, as outlined in their policy to follow the guidelines of the Equality Act.

What qualities does Ryman look for in a Store Manager?

Ryman looks for candidates who are passionate, driven, self-motivated, flexible, possess strong communication skills, and are dedicated to team development and problem-solving.

Is prior knowledge of Ryman products important for this position?

Yes, a passion for the Ryman brand and an understanding of its products will help drive sales and improve customer service interactions.

What is the work environment like at Ryman?

The work environment at Ryman is dynamic and energetic, focused on resilience, innovation, and adaptability, with a strong emphasis on teamwork and customer satisfaction.

Does this job require flexible working hours?

Yes, flexibility toward working hours and location is expected for the Store Manager role at Ryman.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.