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Store Manager

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Ryman

2mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • £26K
  • London

Requirements

  • Are you looking to join our set?
  • If so we have an exciting opportunity to sharpen your skills and become a Store Manager.

Responsibilities

  • Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
  • Manage and minimise all controllable costs efficiently and within planned budgets
  • Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
  • Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours.
  • Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
  • Drive a culture of coaching and development within the store?

FAQs

What is the main responsibility of a Store Manager?

The main responsibility of a Store Manager is to lead a strong team, driving both turnover and revenues while closely monitoring financial KPIs such as wages, wastage, and shrinkage, alongside non-financial metrics like customer service, internal audits, and compliance standards.

What kind of training will I receive as a Store Manager?

As a Store Manager, you will receive fantastic training to help you excel in your role, with opportunities for continued development into more senior positions within the business.

What incentives are available for Store Managers?

Store Managers can expect ongoing incentives that reward performance, access to mental health first aiders, a company pension scheme, and generous discounts at TPRG, along with additional benefits from our benefits hub.

How can a Store Manager ensure excellent customer service?

A Store Manager can ensure excellent customer service by driving a culture where all team members engage enthusiastically with customers, identify their needs, and utilize high levels of product knowledge while promoting relevant promotions and upselling.

What is expected regarding financial performance as a Store Manager?

A Store Manager is expected to ensure that the store team understands all sales and KPI targets, support them in exceeding those targets, and identify and improve performance issues when required, while efficiently managing controllable costs within planned budgets.

How does a Store Manager build relationships within the company?

A Store Manager builds strong relationships with store peers and Retail Support departments to effectively address matters related to stock, layout, promotions, training, development, and employee relations.

What qualifications are necessary for a Store Manager position?

While specific qualifications are not listed in the job description, being able to recruit, develop, and retain high-caliber colleagues that reflect the Ryman and TPRG values and behaviors is essential, as well as strong leadership and customer service skills.

What is the importance of a coaching culture in the store?

A coaching culture is important as it helps foster development and growth among team members, ensuring they are supported in their roles and motivated to achieve both personal and store performance goals.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.