FAQs
What is the main responsibility of a Store Manager?
The main responsibility of a Store Manager is to lead a strong team, driving both turnover and revenues while closely monitoring financial KPIs such as wages, wastage, and shrinkage, alongside non-financial metrics like customer service, internal audits, and compliance standards.
What kind of training will I receive as a Store Manager?
As a Store Manager, you will receive fantastic training to help you excel in your role, with opportunities for continued development into more senior positions within the business.
What incentives are available for Store Managers?
Store Managers can expect ongoing incentives that reward performance, access to mental health first aiders, a company pension scheme, and generous discounts at TPRG, along with additional benefits from our benefits hub.
How can a Store Manager ensure excellent customer service?
A Store Manager can ensure excellent customer service by driving a culture where all team members engage enthusiastically with customers, identify their needs, and utilize high levels of product knowledge while promoting relevant promotions and upselling.
What is expected regarding financial performance as a Store Manager?
A Store Manager is expected to ensure that the store team understands all sales and KPI targets, support them in exceeding those targets, and identify and improve performance issues when required, while efficiently managing controllable costs within planned budgets.
How does a Store Manager build relationships within the company?
A Store Manager builds strong relationships with store peers and Retail Support departments to effectively address matters related to stock, layout, promotions, training, development, and employee relations.
What qualifications are necessary for a Store Manager position?
While specific qualifications are not listed in the job description, being able to recruit, develop, and retain high-caliber colleagues that reflect the Ryman and TPRG values and behaviors is essential, as well as strong leadership and customer service skills.
What is the importance of a coaching culture in the store?
A coaching culture is important as it helps foster development and growth among team members, ensuring they are supported in their roles and motivated to achieve both personal and store performance goals.