Store Manager

Walgreens

9d ago

Job
Full-time
Mid & Senior Level
Hospitality & Retail
People, HR & Administration
Rockingham

AI generated summary

You need a bachelor’s degree with 3 years retail management experience, or a high school diploma with 5 years. Pharmacy technician license required. Flexible schedule and certification preferred.
You will oversee customer service, manage store operations and finances, lead team performance, ensure compliance, analyze data for improvement, and engage with the community.

Requirements

Basic Qualifications
Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Preferred Qualifications
Bachelor’s Degree.
PTCB or ExCPT Certification.
Three years retail management experience, including supervising others, managing, and assigning work.
Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph.

Responsibilities

Customer Experience
Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
Greets customers and clinic patients, and offers assistance with products and services.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Resolves customer complaints and helps respond to customers’ special needs.
Operations
Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
Ensures execution of District Manager operational feedback.
Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc.). Ensures response to all systems problems by contacting information technology support.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Daily Planning and Execution
Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
Analyzes financial and performance data; develops action plans to increase sales and control costs.
Reviews KPIs daily and prepare to discuss with district management.
Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
Business Planning
Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
People and Performance Management
Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
Makes hiring, promotion and termination decisions.
Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
Develops employee performance plans and follows up according to deadlines.
Monitors and approves team member compensation.
Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
Training and Personal Development
Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position.
Follows performance improvement plans offered by District Manager.
Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.
Communications
Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
Conducts community outreach (e.g., speaks with members of community, physicians in area).
Assists District Manager in planning and attending community events.

FAQs

What are the main responsibilities of a Store Manager at Walgreens?

The main responsibilities include managing store operations, improving store sales and profitability, supervising team members, enhancing customer experience, and ensuring compliance with laws and company policies.

What qualifications are required for the Store Manager position?

A Bachelor’s degree with 3 years of retail management experience, or a High School Diploma/GED with 5 years of retail management experience. Additionally, a licensed pharmacy technician or pharmacy assistant in WA state is required.

Are there opportunities for career development in this role?

Yes, Store Managers can participate in training and personal development programs, receive coaching, and have opportunities for career progression within the company.

What is the expected work schedule for a Store Manager?

A Store Manager is expected to work a flexible schedule that includes extended days, evenings, and weekend hours.

Is there a salary range for the Store Manager position?

Yes, the current salary range for this position is $48,000 - $115,000, depending on various factors such as geography, skills, and experience.

What types of training are provided to Store Managers?

Training includes company and on-the-job training, as well as required pharmacy training programs. Store Managers are also expected to complete Walgreens School of Operations within six months of starting the position.

How does the Store Manager ensure customer satisfaction?

Store Managers monitor customer service provided by team members, model customer service best practices, and resolve complaints to enhance the customer experience.

What are the preferred qualifications for the Store Manager role?

Preferred qualifications include a Bachelor’s Degree, PTCB or ExCPT Certification, and at least three years of retail management experience, including supervising staff.

Can qualified applicants with arrests or conviction records apply for this position?

Yes, Walgreens will consider employment of qualified applicants with arrest and conviction records.

What is the process for reporting issues and communicating with the team?

Store Managers serve as liaisons between district, corporate, and the store, facilitating communication and conducting regular discussions with team members to ensure clarity and address any concerns.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.