FAQs
What is the primary responsibility of a Store Manager at LensCrafters?
The primary responsibility of a Store Manager at LensCrafters is to be a leader within the organization, delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
What are the qualifications required for the Store Manager position?
The basic qualifications include a high school graduate or equivalent, 4+ years of management or supervisory experience, comprehensive knowledge of operations and business implications, strong influencing and negotiating skills, team building and management skills, and familiarity with current optical theory and merchandise, among others.
Is a college degree preferred for the Store Manager position?
Yes, a college degree or equivalent is preferred for the Store Manager position, along with additional certifications like state licensure or ABO Certification, if applicable.
What kind of experience is beneficial for a Store Manager at LensCrafters?
Prior experience in customer service and retail is beneficial for a Store Manager, in addition to knowledge of current store merchandise and a high level of business acumen.
What are some major duties of the Store Manager?
Major duties include providing on-the-job training, analyzing store financial data, recruiting high caliber staff, managing inventory and payroll, and ensuring a safe and engaging working environment for associates and customers.
Are there incentives or bonuses for Store Managers?
Yes, employee pay may include a competitive bonus and/or commission plan, complementing a comprehensive total rewards package.
What kind of training will a Store Manager provide to their team?
The Store Manager will provide on-the-job training and guidance to team members using company-provided programs to ensure excellent customer service and sales techniques.
How does LensCrafters support the growth of its employees?
LensCrafters supports employee growth by providing training on the optical industry, customer service, sales techniques, and opportunities for career advancement within the company.
What is the work environment like for the Store Manager?
The Store Manager is responsible for maintaining a safe and fun working environment for all associates and customers while executing visual directives to uphold the company's consistent messaging.
How does the Store Manager contribute to the company’s performance metrics?
The Store Manager strives to achieve "Far Exceeds Expectations" on key performance indicators including Net Promoter Score, sales to plan, customer count, and store operating profitability, among others.