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Store Manager

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The White Company

23d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    Facilities Management
  • Chelmsford

AI generated summary

  • You need a strong retail sales background, leadership skills, coaching ability, customer experience management, budget control, staff training, performance management, and store presentation expertise.
  • You will manage customer experience, optimize sales, control costs, train staff, enhance store presentation, and provide product feedback to ensure top performance and brand alignment.

Requirements

  • - Proven track record of maximising sales and profitability in a similar fast paced commercially driven retail environment
  • - Strong leadership skills to establish a high-performance team
  • - Ability to coach and develop team members to maximise their potential
  • - Knowledge and passion for The White Company
  • - Experience in managing customer experience as part of a multi-channel strategy
  • - Ability to achieve budget sales and control costs
  • - Skills to manage store costs without jeopardising store objectives
  • - Ability to manage staff training effectively to achieve high levels of customer service and performance
  • - Experience in managing performance and development of a management team
  • - Skills to manage store presentation including cleanliness, visual display and merchandising
  • - Ability to provide feedback and information on product performance and development to relevant departments

Responsibilities

  • Manage the customer experience as part of the TWC multi-channel strategy.
  • Maximise contribution by achieving budget sales and controlling costs.
  • Manage store costs without jeopardising stores objectives.
  • Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
  • Manage the performance and development of the management team.
  • Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand.
  • Provide feedback and information on product performance and development to appropriate departments.

FAQs

What are the primary responsibilities of a Store Manager?

As a Store Manager, your primary responsibilities include managing the customer experience, maximizing sales contributions, controlling store costs, overseeing staff training and development, managing store presentation, and providing product performance feedback to appropriate departments.

What values should a Store Manager embody at The White Company?

A Store Manager should embody PRIDE values, which stand for being Passionate, Resourceful, Imaginative, Dedicated, and Inspiring.

What benefits are offered to Store Managers?

Store Managers are offered a 50% discount on products, 25 days of holiday rising to 28, a Volunteer Day, a discretionary annual bonus, access to the Perk Place Benefits Platform, automatic enrollment into the Group Personal Pension scheme, access to the Wagestream Money Management app, Private Medical Insurance, life assurance coverage after a successful probationary period, and social events throughout the year.

Is there an equality, diversity, and inclusion commitment at The White Company?

Yes, The White Company is committed to creating an inclusive culture that values diversity and ensures that all employees can bring their authentic selves to work, with a focus on respect, encouragement, and celebration of differences.

What is The White Company's sustainability commitment?

The White Company is committed to building a sustainable legacy to enable a brighter future for people and the planet, and they believe this should be reflected in all their operations.

Is previous experience in retail management required for this position?

Yes, a proven track record of maximizing sales and profitability in a similar fast-paced retail environment is essential for the role of Store Manager.

Are there opportunities for professional development within the Store Manager role?

Yes, the Store Manager is responsible for coaching and developing their team to maximize individual potential, which provides opportunities for professional growth.

What is the recruitment approach regarding equality and diversity?

The White Company follows an active Equality, Diversity, and Inclusion Policy that starts with their recruitment and selection process, ensuring a fair and respectful environment for all candidates.

What kind of performance management responsibilities does a Store Manager have?

A Store Manager is responsible for managing the performance and development of the management team, ensuring highest levels of customer service and performance are achieved.

Does the Store Manager role require team management skills?

Yes, strong leadership skills to establish and manage a high-performance team are crucial for a Store Manager.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.