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Store Manager - New store opening in Arnison Centre 2025

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Durham
  • 6hrs left

AI generated summary

  • You should have experience in luxury retail, high service guest interaction, strong leadership skills, a passion for chocolate, and advantageous café operations experience.
  • You will lead and develop your team, drive sales, exceed targets, and maximize in-store opportunities through promotions and effective communication.

Requirements

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and collectively.
  • A passion for chocolate, our brand and for giving the best service to our guests.
  • Café operations experience would be highly advantageous.

Responsibilities

  • Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
  • Driving store sales and profit plan and taking action to maximise performance.
  • Exceeding sales targets and KPIs through clear and effective communication to your team.
  • Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.

FAQs

What is the job title for the new position at the Arnison Centre?

The job title is Store Manager.

Where is the new store located?

The new store is located in the Arnison Centre, Durham.

What type of contract is being offered for this position?

The position is offered as a Full-Time Permanent contract.

What is the closing date for applications?

The closing date for applications is 22/12/2024.

What are the store's operating hours?

The stores are open seven days a week, including weekends and evenings.

What are the primary responsibilities of the Store Manager?

The primary responsibilities include providing leadership to the team, driving store sales, exceeding sales targets and KPIs, and maximizing commercial opportunities in-store.

What experience is required for the Store Manager position?

Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer, is required.

Is a passion for chocolate important for this role?

Yes, a passion for chocolate, the brand, and providing excellent service to guests is essential.

What benefits are offered to employees?

Employees receive a competitive salary, 50% off products, and performance-based incentives, along with flexible working discussions.

What is Hotel Chocolat known for?

Hotel Chocolat is known as one of the UK’s favourite premium chocolate brands, offering a range of luxury chocolate products, gifts, and their innovative drinking chocolate system, the Velvetiser™.

Does Hotel Chocolat have a commitment to diversity and inclusion?

Yes, Hotel Chocolat has a People Pledge that outlines their commitment to equality, diversity, and inclusion.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.