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Store Manager - Pedder Road - Mumbai

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Aditya Birla Group

1mo ago

  • Job
    Full-time
    Senior Level
  • Kolkata

AI generated summary

  • You must manage store sales, operations, and team; coordinate stock and reports; drive walk-ins and conversions; achieve targets; handle cash; ensure compliance and quality in services and visuals.
  • You will manage store operations, drive sales, ensure exceptional customer service, oversee stock levels, maintain cash records, and implement visual merchandising and tailoring services.

Requirements

  • Independent store sales, operations and team management
  • Coordinate closely with HO for stocks, collaterals, reimbursements, reports
  • Inputs to drive walk-ins, achieve higher % conversions, promote tailoring revenues and consistently provide superior shopping experience
  • Monthly value targets and retail KPI achievement
  • Cash & credit sales management and daily deposit with reporting
  • Managing all aspects of store operations as per guidelines and scoring high in retail audits and mystery shopping programs
  • To play key role in maintaining optimum and relevant stock levels, ensure regular & timely replenishment/refill orders and reverse logistics to deliver freshness to consumers at all times
  • Ensure daily cash deposit and collection reconciliation. Prepare and share daily collection MIS and other reports as required
  • 100% billing on POS and ensure compliance on POS & CRM software. Prepare and share reports as per the frequency set by Company
  • Ensure tailoring services as per SOP at all times and maintain quality and timelines
  • Ensure VM guideline is followed on a daily basis and festive VM plans are executed as per specific guidelines and pictures shared with retail team

Responsibilities

  • This position is required to deliver revenues, provide best-in-class customer service, motivate store sales team and manage all store operations as per Company guidelines.
  • Independent store sales, operations and team management
  • Coordinate closely with HO for stocks, collaterals, reimbursements, reports
  • Inputs to drive walk-ins, achieve higher % conversions, promote tailoring revenues and consistently provide superior shopping experience.
  • Monthly value targets and retail KPI achievement
  • Cash & credit sales management and daily deposit with reporting
  • Day wise target split, sales staff wise allocation, daily monitoring, balance to go plan, retail KPI tracking
  • Managing all aspects of store operations as per guidelines and scoring high in retail audits and mystery shopping programs
  • To play key role in maintaining optimum and relevant stock levels, ensure regular & timely replenishment/refill orders and reverse logistics to deliver freshness to consumers at all times
  • Ensure daily cash deposit and collection reconciliation. Prepare and share daily collection MIS and other reports as required.
  • 100% billing on POS and ensure compliance on POS & CRM software. Prepare and share reports as per the frequency set by Company.
  • Ensure tailoring services as per SOP at all times and maintain quality and timelines.
  • Ensure VM guideline is followed on a daily basis and festive VM plans are executed as per specific guidelines and pictures shared with retail team.

FAQs

What are the primary responsibilities of the Store Manager?

The Store Manager is responsible for delivering revenues, providing best-in-class customer service, motivating the store sales team, and managing all store operations according to company guidelines.

How is the Store Manager expected to drive sales?

The Store Manager is expected to coordinate closely with the Head Office for stocks, implement strategies to drive walk-ins, achieve higher conversion rates, promote tailoring services, and consistently provide a superior shopping experience.

What is the role of the Store Manager in inventory management?

The Store Manager plays a key role in maintaining optimal stock levels, ensuring regular and timely replenishment or refill orders, and managing reverse logistics to keep products fresh for consumers.

How does the Store Manager handle cash management?

The Store Manager is responsible for ensuring daily cash deposits, reconciling collections, and preparing daily collection MIS and other reports as required.

What software is the Store Manager required to use?

The Store Manager must ensure 100% billing on the POS system and compliance with POS and CRM software.

What are the expectations regarding tailoring services?

The Store Manager is expected to ensure that tailoring services are provided according to the Standard Operating Procedures (SOP) and to maintain quality and timely delivery at all times.

How is product display and visual merchandising handled in the store?

The Store Manager must ensure that visual merchandising guidelines are followed daily and that festive visual merchandising plans are executed as per the specific guidelines provided to the retail team.

What are the performance metrics the Store Manager is held accountable for?

The Store Manager is accountable for achieving monthly sales targets, retail KPIs, and scoring high in retail audits and mystery shopping programs.

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Aditya Birla Group

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are Big In Your Life. A journey like no other. Offering innovative products and services, reaching out to millions globally, adding value and adding purpose. As a global industrial powerhouse, we impact millions of lives daily. A global conglomerate, Aditya Birla Group is in the League of Fortune 500, anchored by an extraordinary force of over 187,000 employees belonging to 100 nationalities across 41 countries. We are Big In Your Life through a myriad of offerings, from aluminium beverage cans to construction materials, fashion wear, tyres and plastics, voice and data services, and much more. Our seven decade-long growth journey is underpinned by our philosophy of responsible business practices and stakeholder value creation. Today, Aditya Birla Group businesses are global powerhouses across sectors such as metals, pulp and fibre, chemicals, textiles, carbon black, telecom and cement. Our overseas operations across North America and South America, Europe, Africa and Asia account for 50% of the Group's revenues. We are an employer of choice and were named the 'AON Best Employer in India' for 2018 - the third time in the last seven years.