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Store Manager, Prosperity Ridge

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Sport Chek

Aug 9

  • Job
    Full-time
    Mid & Senior Level
  • Williams Lake
  • Quick Apply

AI generated summary

  • You need 3-5 years of retail management experience, strong coaching skills, results-driven mindset, exceptional communication, and basic computer skills. High energy and enthusiasm are essential.
  • You will ensure exceptional customer service, manage operations, enforce compliance, provide training, and lead a motivated team while meeting sales and fulfillment standards.

Requirements

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

Responsibilities

  • Customer Service
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Meets established service levels agreements for in-store services and order fulfillment.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Operations
  • Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
  • Leads the implementation and execution of standard operating procedures (SOPs)
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
  • Creates efficient store weekly scheduling for both sales and support functions.
  • Training
  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Huddles, one on ones, and performance management coaching programs.
  • Create development plans and conducts annual appraisals for management team and direct reports.
  • Develops and leads recruiting and hiring strategy for store, maintains a complete team.
  • Leadership
  • Acts as a brand ambassador, promoting our stores, brands, and people internally and externally.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

FAQs

What are the primary responsibilities of a Store Manager at Prosperity Ridge?

The primary responsibilities include ensuring customer service excellence, overseeing store operations and compliance, providing training and development for team members, and demonstrating effective leadership within the store.

What are the customer service expectations for this role?

The Store Manager is expected to ensure execution of the Customer Experience, provide resolutions for customer concerns, meet service level agreements for in-store services, and deliver exceptional omni-channel experiences.

How important is employee training and development in this position?

Employee training and development are critical, as the Store Manager must provide continuous feedback, coaching, create development plans, and conduct annual appraisals for management team and direct reports.

What qualifications are required for this role?

Candidates should have 3-5 years of retail management experience, proven ability to coach and mentor teams, strong communication and organizational skills, and basic computer skills.

What is the salary range for the Store Manager position?

The salary range for the Store Manager position is between $44,000 to $66,000, depending on factors such as individual experience and store volume.

Does the company support diversity and inclusion in the workplace?

Yes, the company is committed to fostering an environment of diversity, inclusion, and belonging, ensuring that all employees are treated with respect and dignity.

Are there any specific programs to promote team motivation?

Yes, the Store Manager is responsible for motivating the team through recognition programs, store contests, and celebrating customer compliments.

What is the expected store maintenance and compliance focus for this role?

The Store Manager must ensure execution of visual compliance standards, store maintenance, pricing standards, and adhere to corporate loss prevention, cash handling, and audit policies.

Can candidates from equity-seeking groups apply for this position?

Absolutely, the company actively encourages candidates from equity-seeking groups such as racialized individuals, Indigenous peoples, 2SLGBTQIA+ individuals, women, and people with disabilities to apply.

Is there flexibility in scheduling for team members?

Yes, the Store Manager is responsible for creating efficient store weekly scheduling to accommodate both sales and support functions.

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Sport Chek

Find what moves you

Manufacturing & Electronics
Industry
1001-5000
Employees

Mission & Purpose

Find what moves you. At Sport Chek, we believe that sport is whatever moves you. It shouldn’t be bound by rulebooks or live within set lines and lanes. It’s not limited to what happens on the court, rink, field or track. Because it’s not just about what you’re doing, but how you’re feeling. Alive. Exhilarated. Renewed. Sport is more than its traditional definitions. It has the power to shape your style, your relationships, your mind, and ultimately, it’s part of who you are. Sport Chek is Canada’s health and wellness destination for looking well, feeling well, and performing well. Our role is to help motivate Canadians to get moving and help them achieve their wellness goals. As Canada’s leading health and wellness destination, Sport Chek understands better than anyone the role sports and activity play in the lives of Canadians. We want to inspire our customers to live an active lifestyle by making sports and activity more fun, approachable and inclusive. With over 190 stores across Canada, Sport Chek is the destination for FGL Sports, providing customers with both brand name and private brand products.