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Store Supervisor

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Ryman

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You should be passionate, driven, adaptable, and self-motivated, with strong sales skills, problem-solving ability, teamwork, and a commitment to developing yourself and your team. Flexibility is essential.
  • You will enhance customer service, train team members, maintain store standards, ensure system security, motivate colleagues, manage daily operations, and report issues as needed.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the working hours for the Store Supervisor position?

The Store Supervisor position requires working 20 hours per week, with a flexible schedule.

What are the main responsibilities of a Store Supervisor?

The Store Supervisor will support the store management team, drive turnover and revenues, ensure high customer service standards, assist in training colleagues, maintain security and accuracy of company systems, promote visual merchandising standards, and motivate team members to achieve sales goals.

What qualities are desired in a candidate for this role?

We are looking for candidates who have a passion for the Ryman brand, a focus on exceeding customer expectations, enthusiasm, self-motivation, strong communication skills, commercial awareness, and the ability to adapt to change.

What training opportunities are available for Store Supervisors?

We offer a training program to help you excel in your role, as well as opportunities through our apprenticeship programs to continue building on your skills.

Is previous experience in retail required for the Store Supervisor position?

While previous retail experience is advantageous, we value enthusiasm and a willingness to learn, so candidates with a passion for customer service and the Ryman brand are encouraged to apply.

What benefits do Store Supervisors receive?

Benefits include a competitive pay package, a company pension scheme, generous holiday allowance with an extra wellbeing day, access to mental health support, exclusive discounts, and long service awards.

Does Ryman have any diversity and inclusion policies?

Yes, Ryman is an equal opportunities employer and is committed to recruiting a diverse workforce in accordance with the Equality Act, creating inclusive teams, and celebrating differences.

What is the company culture like at Ryman?

Ryman fosters a passionate and dynamic team culture where growth, ideas, and impact matter. We prioritize customer service, teamwork, resilience, and adaptability.

Are there opportunities for advancement within the company?

Yes, Ryman encourages the growth and development of its employees, and there are various pathways for career advancement within the organization.

Can I apply for the Store Supervisor position if I have other commitments?

Yes, the role offers flexible working hours, making it suitable for candidates with other commitments.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.