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Store Supervisor

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Ryman

3d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Oxford

AI generated summary

  • You should be passionate about customer service, results-driven, adaptable, and self-motivated, with strong communication skills, commercial awareness, and a commitment to continuous learning.
  • You will drive customer service excellence, train colleagues, ensure store security, manage visual standards, motivate the team, and handle operational tasks in the absence of management.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the working hours for the Store Supervisor position?

The Store Supervisor position involves working 37.50 hours per week.

What responsibilities does a Store Supervisor have?

A Store Supervisor is responsible for supporting the store management team, driving turnover and revenue, ensuring high levels of customer service, training team members, maintaining store security, and upholding visual merchandising standards.

What qualities do we look for in a Store Supervisor?

We seek candidates who are passionate about the Ryman brand, exceed customer expectations, are driven for results, self-motivated, adaptable to change, possess strong communication skills, and are committed to learning and developing their team.

What training opportunities are available for Store Supervisors?

We offer a training program designed to help you excel in your role, along with opportunities through our apprenticeship programs to further develop your skills.

What benefits do Store Supervisors receive?

Store Supervisors receive a competitive pay package, a company pension scheme, generous holiday allowance, access to wellness sessions, exclusive discounts, a Cycle2Work scheme, long service awards, and a colleague referral scheme.

Is prior retail experience required for the Store Supervisor role?

While prior retail experience is beneficial, we value enthusiasm, drive, and a willingness to learn, so candidates with a strong customer service background may also be considered.

How does Ryman support diversity and inclusion in the workplace?

Ryman is committed to creating inclusive teams and follows the guidelines of the Equality Act, celebrating differences and encouraging everyone to be themselves at work.

Will I have accountability in the absence of the Store/Deputy Manager?

Yes, in the absence of the Store/Deputy Manager, you will assume full accountability for the overall security and safety of people and property, ensuring that the branch operates in line with company policies.

What is the culture like at Ryman?

Ryman fosters a passionate, dynamic team environment where growth, ideas, and impact matter. We prioritize customer service and support our colleagues to thrive while having fun.

Are there opportunities for career advancement within Ryman?

Yes, Ryman provides various growth opportunities, training programs, and apprenticeship routes to help you build and advance your career within the company.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.