Logo of Huzzle

Home

Matches

Explore

Manage

Store Supervisor

image

Ryman

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Kingston upon Hull

AI generated summary

  • You must be passionate, driven, and adaptable, with strong communication skills, a focus on customer satisfaction, and the ability to maximize sales and solve problems effectively.
  • You will ensure excellent customer service, train team members, maintain store standards, drive sales, manage security, and liaise with support when needed.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What are the working hours for the Store Supervisor position?

The Store Supervisor position requires you to work 37.5 hours per week.

What responsibilities will I have as a Store Supervisor?

As a Store Supervisor, you will support the management team, drive customer service, assist with training colleagues, ensure security and accuracy of systems, maintain visual merchandising standards, and take accountability in the absence of the manager.

What qualities are you looking for in a candidate?

We are looking for candidates who are passionate about the Ryman brand, enthusiastic about exceeding customer expectations, self-motivated, adaptable to change, and have strong communication and collaboration skills.

Will I receive training as a Store Supervisor?

Yes, you will participate in a training program designed to help you excel in your role.

Are there opportunities for career development?

Yes, there are opportunities for career development through apprenticeship programs and ongoing training to build on your skills.

What benefits does Ryman offer to its employees?

Ryman offers a competitive pay package, a pension scheme, generous holiday allowance, mental health support, exclusive discounts, a Cycle2Work scheme, and recognition awards.

Is previous retail experience required for this position?

While previous retail experience is beneficial, the key attributes we seek include a passion for customer service, a desire to learn, and a proactive approach to sales.

What is Ryman’s approach to diversity and inclusion?

Ryman is committed to being an equal opportunities employer, recruiting a diverse workforce, and creating inclusive teams that celebrate differences.

What kind of customer's feedback is expected in this role?

You will be expected to provide a consistent high level of customer service and engage with customers enthusiastically, ensuring their needs and expectations are met.

Can I take time off for well-being?

Yes, Ryman provides an extra well-being day in addition to the generous holiday allowance to help you recharge.

image

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.