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Store Team Member PT

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Michaels Stores

Aug 13

  • Job
    Full-time
    Entry & Junior Level
  • St. John's
  • Quick Apply

AI generated summary

  • You should have retail or customer service experience, be at least 16 years old, and able to stand long periods, lift heavy boxes, and move throughout the store.
  • You will provide excellent customer service, manage checkout, assist with stock and merchandise, engage customers in programs, and maintain store organization while adhering to company standards.

Requirements

  • Preferred Type of experience the job requires
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job
  • Michaels requires all team members in this role to be at least sixteen (16) years or older

Responsibilities

  • Deliver friendly customer service, help customers shop our store, and find what they're looking for.
  • Ensure all customers receive a fast and friendly checkout experience.
  • Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
  • Other duties as assigned

FAQs

What are the primary responsibilities of a Store Team Member at Michaels?

The primary responsibilities include delivering friendly customer service, assisting customers in locating products, ensuring a fast and friendly checkout experience, engaging customers in store promotions, participating in merchandise stocking and recovery, and supporting shrink and safety programs.

Is previous experience in retail required for this position?

While retail and/or customer service experience is preferred, it is not explicitly required.

What are the physical requirements for the Store Team Member role?

The physical requirements include the ability to remain standing for long periods, move throughout the store, regularly bend, lift, carry, reach, and stretch, as well as lift heavy boxes and access high shelves using a ladder or similar equipment.

What does the work environment look like for this position?

The work environment is a public retail store setting with climate-controlled public areas. Some stock rooms may not be climate-controlled, and there may be outdoor work when retrieving shopping carts or unloading trucks. The position may require working during nights, weekends, and early mornings.

What qualifications must applicants meet to apply for this role in Canada?

Applicants must satisfy federal, provincial, and local legal requirements for the job and be at least sixteen (16) years old to apply for this role.

Does Michaels provide opportunities for career growth?

Yes, Michaels promotes a culture of innovation and teamwork, which can lead to various career advancement opportunities within the company.

Are there any specific training requirements for this position?

Yes, team members will receive training on Standard Operating Procedures (SOPs), cash handling, and may also be cross-trained in Custom Framing selling and production.

What benefits does Michaels offer to its team members?

Michaels offers a comprehensive list of benefits, which can be reviewed in detail on the Michaels Benefits website (MIKBenefits.com).

How important is customer service in this role?

Customer service is a critical aspect of this role, as Store Team Members are expected to deliver friendly service and create a positive shopping experience for customers.

What should I do if I require assistance performing job functions?

If you require help performing essential job functions, you should contact your supervisor so that the organization can engage in an interactive process to determine if reasonable accommodations are available.

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Michaels Stores

Michaels. Everything to create anything.

Retail & Consumer Goods
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.