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Strategic Account Manager

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GlobalData Plc

2mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Sydney

AI generated summary

  • You need a Bachelor's degree, 10+ years in client management, strategic thinking, strong negotiation skills, and familiarity with SAS solutions. Proactive, adaptable, and able to manage multiple accounts.
  • You will manage key client relationships, drive strategic account growth, identify new business opportunities, collaborate with internal teams, analyze performance, and provide market insights.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
  • Minimum of 10+ years of experience in client management, with significant face-to-face engagement.
  • Strong strategic thinking and relationship management skills.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Previous experience as a Business Development Representative is a plus.
  • Strong problem-solving skills and attention to detail.
  • Self-motivated with a proactive approach and a curiosity to learn.
  • Strong negotiation and conflict resolution skills.
  • Familiarity with SAS solutions, custom analytics, and working with analysts.
  • Ability to manage high-profile accounts spanning broad geographic areas with diverse and complex needs.
  • Self-motivated with a proactive approach.
  • Strong negotiation and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Adaptability and a willingness to learn.

Responsibilities

  • Client Relationship Management:
  • Build and maintain strong, long-lasting relationships with top-tier accounts through on-site visits and C-Suite discussions.
  • Act as the primary point of contact for these key clients, ensuring their needs are met and their expectations exceeded.
  • Manage and develop strategic business relationships to achieve material and sustainable growth.
  • Manage high-profile accounts spanning broad geographic areas, representing significant revenue, and having diverse and complex needs.
  • Strategic Planning:
  • Develop and implement strategic account plans to drive the growth of accounts.
  • Ensure alignment of account strategies with overall business objectives.
  • Business Development:
  • Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling based on sales intelligence.
  • Personally lead, manage, and run the sales process, bringing in additional resources as required.
  • Generate new business opportunities within large accounts (New Logo business development).
  • Cross-functional Collaboration:
  • Work closely with internal teams such as customer success, analysts, and product development to ensure the successful delivery of solutions.
  • Coordinate with marketing to align strategies and improve client engagement.
  • Performance Analysis:
  • Monitor and analyse account performance metrics.
  • Implement actionable strategies to address areas of improvement and optimize account growth.
  • Market Insights:
  • Stay updated on industry trends, market conditions, and competitors.
  • Provide strategic insights and recommendations to clients and internal teams based on these insights.
  • Develop a strong personal network of contacts to continually be aware of market dynamics, client challenges and objectives, as well as competitor intelligence.
  • Sales Support:
  • Produce professional and compelling material to support sales activities.
  • Identify market opportunities for new propositions, building a business case through Voice of Market/Customer, championing through the development lifecycle.
  • Expertise:
  • Act as a subject matter expert in their defined market.
  • Ability to negotiate complex contracting processes between GD and large multinational organizations.

FAQs

What is the primary responsibility of the Strategic Account Manager at GlobalData?

The primary responsibility of the Strategic Account Manager is to develop and maintain long-term relationships with key clients, identify growth opportunities, and ensure the successful delivery of our solutions.

What qualifications are required for this position?

A Bachelor's degree in Business, Marketing, or a related field is required, with an MBA preferred. Additionally, a minimum of 10+ years of experience in client management is needed.

Is previous experience in business development necessary?

While not mandatory, previous experience as a Business Development Representative is considered a plus.

What skills are essential for this role?

Essential skills include strong strategic thinking, relationship management, problem-solving, negotiation, and conflict resolution skills. Familiarity with SAS solutions and custom analytics is also important.

How does GlobalData support career development for employees?

GlobalData offers training, development, and coaching opportunities through a strong management team to enable both early and experienced talent to progress in their careers.

What kind of work environment can employees expect at GlobalData?

Employees can expect a fast-paced, entrepreneurial, and rewarding work environment. The culture is described as buzzing and positive, promoting collaboration and engagement.

What is the commission structure for the Strategic Account Manager?

The position includes an uncapped commission scheme, allowing for significant earning potential based on performance.

How frequently will the Strategic Account Manager interact with clients?

The Strategic Account Manager will have frequent interaction with clients, including on-site visits and discussions with C-suite executives to build and maintain strong relationships.

What is the approach GlobalData takes towards diversity and inclusion?

GlobalData is committed to creating supportive, inclusive environments and is proud to be an Equal Opportunity Employer, ensuring no applicant or employee receives less favorable treatment based on gender, age, disability, race, or other factors.

How does the Strategic Account Manager contribute to business growth?

The Strategic Account Manager contributes to business growth by developing and implementing strategic account plans, identifying new business opportunities within existing accounts, and ensuring alignment with overall business objectives.

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GlobalData Plc

We empower clients to decode the uncertainties they face by providing trusted, timely, & actionable intelligence.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

In an increasingly fast-moving, complex, and uncertain world, it’s never been harder for organizations and decision-makers to predict and navigate the future. Which is why GlobalData exists - its mission is to help clients decode the future and profit from faster, more informed decisions. As a leading information services company, thousands of clients rely on GlobalData for trusted, timely, and actionable intelligence. Its solutions are designed to provide a daily edge to professionals within corporations, financial institutions, professional services, and government agencies.

Culture & Values

  • Courage

    We are motivated to make a positive impact for all. We are confident, determined, and resilient. We own our actions and can be trusted to do what is right.

  • Curiosity

    We are hungry for knowledge and embrace innovation. We are open-minded and make fact-based decisions. We are fast, flexible, and welcome change.

  • Collaboration

    We work together to help our customers and colleagues succeed. We communicate clearly, openly, and simply. We combine our resources to find opportunities and achieve the best outcome.