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Strategic Account Manager, Amazon Retail India Pvt Ltd

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Amazon

3mo ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • India
    Remote

AI generated summary

  • You need 2+ years in sales, data analysis skills, a track record of meeting revenue targets, e-commerce experience, and the ability to thrive in a fast-paced, cross-functional environment.
  • You will develop business strategies, manage complex goals, build relationships with sellers, analyze key metrics, enhance processes, and drive growth to improve seller experiences.

Requirements

  • * 2+ years of sales experience
  • * Experience analyzing data and best practices to assess performance drivers
  • * Experience meeting revenue targets and quotas
  • * Experience in e-commerce
  • * Experience working in a fast-paced and highly cross-functional organization

Responsibilities

  • Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
  • Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.
  • Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
  • Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
  • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

FAQs

What responsibilities will the Strategic Account Manager have?

The Strategic Account Manager will be responsible for the growth and development of influential sellers on the Amazon.in marketplace, achieving top-line business goals, driving selection expansion, improving catalog quality, and developing merchandising strategies.

What experience is required for this position?

A minimum of 2 years of sales experience is required, along with experience analyzing data and best practices to assess performance drivers.

What are preferred qualifications for this role?

Preferred qualifications include experience meeting revenue targets and quotas, experience in e-commerce, and experience working in a fast-paced and highly cross-functional organization.

How will the Strategic Account Manager work with sellers?

The Strategic Account Manager will build and cultivate strong relationships with sellers in their portfolio, act as a trusted advisor, and advocate for their business needs, influencing Marketplace policies and programs.

What is expected in terms of relationship management?

The role requires cultivating strong relationships with sellers and internal stakeholders, ensuring effective communication, and acting as a business advocate.

What kind of analytics skills are required?

The candidate should have experience analyzing data and best practices to assess performance drivers, which includes identifying areas for improvement based on customer feedback and market trends.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, as the Strategic Account Manager will collaborate with various teams and have a direct impact on strategic decisions that drive seller success.

Will the Strategic Account Manager need to work cross-functionally?

Yes, the role involves actively collaborating with stakeholders across Category Management, Fulfillment, Finance, Product, and Advertising teams to align on programs and initiatives.

What is the ultimate goal for this position?

The ultimate goal of the Strategic Account Manager is to drive business growth for both Amazon and the sellers by implementing effective strategies that enhance seller performance and improve the customer experience.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.