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Student Adviser

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Solent University

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Education & Teaching
  • Southampton

AI generated summary

  • You should have excellent interpersonal, administrative, and organizational skills, resilience, and the ability to work both independently and as part of a team. Flexibility for varied hours is essential.
  • You will provide excellent customer service, offer guidance to students, handle administrative tasks, respond to inquiries, support events, and work flexibly to ensure student needs are met.

Requirements

  • We are looking for enthusiastic individuals with excellent interpersonal, administrative and organizational skills.
  • Resilience and the ability to work both independently and as part of a strong team are essential as the role can be demanding and involves working in a busy fast-paced environment particularly during peak times of the academic year.
  • The post holder is required to work flexibly on- and off-campus as appropriate, to ensure students have the necessary support. This may include some evening and weekend work.

Responsibilities

  • Deliver high standards of customer service on our main enquiry desk and via telephone/email/ online while working closely with academic Schools, other Professional Services, and external stakeholders.
  • Utilize excellent communication skills to provide information, advice, and guidance to students and stakeholders, maintaining accurate records and data input in accordance with legislation and University policy.
  • Provide administrative support to students, producing letters, relevant documentation, campus cards, transcripts, reference requests etc…
  • Respond to student enquiries, including critical incidents, by providing practical support and making referrals to appropriate services or procedures. Recognize the impact of incidents and raise concerns when necessary.
  • Contribute to the delivery of events and activities, including at open days and student welcome and induction.
  • Participate in project work and share good practices with colleagues across the University, including proactive promotion of general health and wellbeing.
  • The post holder is required to work flexibly on- and off-campus as appropriate, to ensure students have the necessary support. This may include some evening and weekend work.

FAQs

What is the main purpose of the Student Adviser role?

The main purpose of the Student Adviser role is to provide comprehensive information, advice, and guidance to students and stakeholders on all aspects of student life and wellbeing, enhancing the overall student experience.

What are the key responsibilities of a Student Adviser?

Key responsibilities include delivering high standards of customer service, providing information and support to students, managing enquiries, producing documentation, contributing to events, and participating in project work related to student wellbeing.

What skills are required for this position?

Required skills include excellent interpersonal, administrative, and organizational skills, strong communication abilities, resilience, and the capability to work independently as well as part of a team.

Is experience in customer service important for this role?

Yes, experience in customer service is important as the role involves delivering high standards of customer service at the enquiry desk and through various communication channels.

Will I need to work evenings or weekends?

Yes, the post holder may need to work flexibly, including some evening and weekend work, to ensure that students receive the necessary support.

Where will this position predominantly be based?

This position is predominantly based on campus.

How can I get more information about the role?

For more information about the role, you can contact Sally Wraight, Deputy Head of Student Success, at sally.wraight@solent.ac.uk.

What type of support does the Student Hub offer?

The Student Hub offers support services related to all aspects of student life and wellbeing, providing advice and guidance on various issues students may face.

Are there opportunities for involvement in events and activities?

Yes, the Student Adviser will contribute to the delivery of events and activities, including open days and student welcome and induction events.

What kind of environment should I expect while working in this role?

You should expect to work in a busy, fast-paced environment that can be demanding, especially during peak times of the academic year.

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Solent University

#WeAreSolent #SolentForLife

Education
Industry
1001-5000
Employees

Mission & Purpose

With a population of around 11,000 staff and students, Solent University offers over 200 qualifications ranging from HND to PhD, in subjects as diverse as maritime education and training, fashion and design, media and television, music, health, sport and leisure, business, IT and technology. Every year we are joined by around 10,000 additional students on short professional courses. Rated five stars for teaching and inclusiveness in the QS World Rankings, and winner of the Times Higher Education ‘Most Improved Student Experience’ Award 2015, the University was also awarded the 2013 Quality Assurance Agency kitemark for quality and standards of teaching and learning, and voted one of the UK’s most creative universities in Which? University’s 2013 and 2014 student polls. Solent University is an exempt charity under the terms of the Charities Act 2011.