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Student Experience Officer

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • London

Requirements

  • Essential Criteria
  • Strong interpersonal and communication skills including motivating, influencing and negotiating with stakeholders
  • Excellent written communication skills, with ability to tailor communications appropriately depending on messaging & audience
  • Experience of running successful small- and large-scale events
  • Excellent organisational and time management skills, with the ability to prioritise effectively and meet deadlines
  • Understanding of the needs of international students, particularly in the context of student wellbeing
  • Excellent working knowledge Microsoft Office and online platforms, with confidence & drive to learn to use new systems when required
  • Strong commitment to equality & diversity in the workplace
  • Desirable criteria
  • Educated to degree level
  • Experience of supporting the student experience in a Higher Education setting
  • Experience of managing feedback mechanisms and an understanding of the importance of the student voice within Higher Education

Responsibilities

  • - To lead on the Student Experience Team in the development and delivery of an enhanced and distinctive student experience within the King’s Foundations.
  • - To support King’s Foundations students in their effective transition to a UK HE environment, enhancing their student experience at King’s.
  • - To ensure effective communication with students and staff about services and support available to them in the department and across the College.

FAQs

What is the main purpose of the Student Experience Officer role?

The main purpose of the Student Experience Officer role is to lead the Student Experience Team in developing and delivering an enhanced and distinctive student experience within King’s Foundations, supporting students in their transition to a UK higher education environment.

Where is the primary location for this role?

The primary location for this role is Bush House on the King’s Strand Campus, although occasional travel to other campuses may be required.

Is there a possibility for remote work in this position?

Yes, there is a possibility for hybrid working, allowing for up to 40% of each week to be worked from home.

What are the working hours for this position?

This is a full-time position with a requirement of 35 hours per week.

Is this job open to applicants requiring visa sponsorship?

No, this role cannot be offered to applicants requiring visa sponsorship.

What qualifications are required for the Student Experience Officer position?

While a degree-level education is desirable, it is not explicitly stated as a requirement. The essential criteria focus on skills and experience related to communication, event management, organizational abilities, understanding of international student needs, and IT proficiency.

How should applicants submit their personal statements or cover letters?

Applicants should submit personal statements/cover letters using each essential criterion as a paragraph heading and should not exceed two pages in length.

What type of experience is preferred for this role?

Ideally, candidates should have experience supporting the student experience in a higher education setting and managing feedback mechanisms to prioritize the student voice within higher education.

What is the commitment of King’s towards diversity and inclusion?

King’s is committed to being inclusive and welcoming, embracing diversity, and working to support a diverse and inclusive culture within the community.

What should candidates include in their CV and supporting statement?

Candidates should detail how they meet the essential criteria listed in the job advert and may also include evidence against the desirable criteria, as this may be considered when shortlisting candidates.

Education
Industry
5001-10,000
Employees

Mission & Purpose

King’s College London is amongst the top 40 universities in the world and top 10 in Europe (THE World University Rankings 2024), and one of England’s oldest and most prestigious universities.  With an outstanding reputation for world-class teaching and cutting-edge research, King’s maintained its sixth position for ‘research power’ in the UK (2021 Research Excellence Framework).   King's has more than 33,000 students (including more than 12,800 postgraduates) from some 150 countries worldwide, and 8,500 staff. For nearly 200 years, King’s students and staff have used their knowledge and insight to make a positive impact on people, society and the planet. Focused on delivering positive change at home in London, across the UK and around the world, King’s is building on its history of addressing the world’s most urgent challenges head on to accelerate progress, make discoveries and pioneer innovation. Visit the website to find out more about Vision 2029, which sets out bold ambitions for the future of King’s as we look towards our 200th anniversary.