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Sumiller Deessa - Restaurante Gastronomico

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Madrid

AI generated summary

  • You should have a hospitality degree, 1+ year in a Michelin Star restaurant or 5-star hotel, excellent customer service skills, basic computer knowledge, and bilingual in Spanish & English.
  • You will assist guests, manage reservations, ensure efficient service, up-sell products, maintain equipment, handle billing, and create memorable experiences while anticipating needs.

Requirements

  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as server in a high-volume restaurant with highest levels of service is preferred.
  • A minimum of 1 year of experience working as server in Michelin Star restaurant or in Five Star Hotel.
  • Ability to understand guest needs and to deliver superior customer service.
  • Basic computer skills including MS Office is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Good command in Spanish & English, knowledge in other languages is an advantage.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
  • Properly up-sell services and products to our guests always, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Any other reasonable tasks as assigned by the restaurant manager.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Taking reservations accurately where necessary while keeping track of guest’s preferences
  • Greeting and seating guests according to MO standards
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Bidding guests farewell
  • Anticipating the guests' needs

FAQs

What is the primary role of a Sommelier at Deessa - Restaurante Gastronomico?

The primary role of a Sommelier is to deliver exceptional service, provide thorough knowledge of the outlet's food and beverage offerings, and ensure guest satisfaction.

What qualifications are preferred for the Sommelier position?

A Degree or Higher National Diploma in Hospitality, Hotel, or Business Management is preferred.

Is prior experience necessary for this role?

Yes, a minimum of 1 year of experience working as a server in a Michelin Star restaurant or a Five Star Hotel is required, along with experience in a high-volume restaurant.

What languages are required for this position?

A good command of Spanish and English is required, while knowledge of additional languages is considered an advantage.

What are the main responsibilities of the Sommelier?

Responsibilities include understanding menu offerings, ensuring efficient service, handling reservations, greeting guests, managing special requests, and creating memorable experiences.

Is customer service experience important for this role?

Yes, the ability to understand guest needs and deliver superior customer service is essential.

What are the working conditions for the Sommelier position?

The working environment is fast-paced, requiring commitment and enthusiasm in a dynamic food and beverage setting.

Are basic computer skills required for this job?

Yes, basic computer skills, including proficiency in MS Office, are preferred.

Can I apply if I only have experience in a non-Michelin restaurant?

While experience in a high-volume restaurant is preferred, specific experience in a Michelin Star restaurant or Five Star Hotel is a requirement for this position.

What is the hotel's reputation and location?

The Mandarin Oriental Ritz, Madrid, is set to become the city’s most luxurious hotel, known for sophisticated design and exceptional service.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.