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Supermarket Assistant, Team Leader

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Waitrose & Partners

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be 18 or over and have experience in a customer-facing selling or service role.
  • You will lead and motivate team members, assist customers, manage stock replenishment, ensure cleanliness, handle transactions, and maintain high standards for an excellent shopping experience.

Requirements

  • Due to working time regulations, applicants must be 18 years or over to apply.
  • Experience in a customer facing selling or service environment

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • The role of the Team Leader is to support shop Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.
  • This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures.
  • You and your Partners may be expected to work in any area of the branch to support the wider team as required and to maintain the necessary business dress and hygiene standards.
  • We want you to enjoy your work and share your passion for food with our customers so we will train you, treat you respectfully and then reward you by giving you a share in the profits, for pulling it all together and being part of our success.
  • We are looking for someone who keeps up to date on food and drink trends, knows our products, takes pride in whatever they do, carrying out everything to the highest standards, making sure the shop floor is shipshape, ready for when our customers arrive.
  • Whether they are shopping for a healthy lunch, a top up on fresh fruit and veg, the weekly shop or a special occasion, we want every customer to enjoy their shopping experience, confident in our products and confident in our Partners.
  • We are inviting applicants who wish to develop their career with Waitrose and to take on supervisory responsibilities within the (insert relevant dept info based on role) operation after successfully completing training.

FAQs

What age must applicants be to apply for the Supermarket Assistant, Team Leader position?

Applicants must be 18 years or over to apply due to working time regulations.

Is there a shift premium for night shifts?

Yes, there is a shift premium for hours worked between 22:00 and 06:00, which will be paid at the pay range minimum rate for your role.

What are the main duties of a Team Leader at Waitrose?

The main duties include supporting the shop Leadership teams, engaging and motivating Partners, advising and serving customers, moving and replenishing stock, handling transactions, and maintaining cleanliness and hygiene standards within the store.

Is there room for career development in this position?

Yes, we invite applicants who wish to develop their career with Waitrose and take on supervisory responsibilities after successfully completing training.

What experience is desired for this role?

Experience in a customer-facing selling or service environment is desired for this role.

What benefits do Partners enjoy?

Partners enjoy a unique benefits package including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels, and much more.

Can the vacancy close early?

Yes, the vacancy may close early in the event we receive a high volume of applications, so we recommend applying early.

What standards is one expected to maintain while working in this role?

You are expected to maintain necessary business dress and hygiene standards while performing your duties.

Is product knowledge important for this job?

Yes, keeping up to date on food and drink trends and knowing the products is important, as the aim is to provide customers with the best shopping experience.

Will I be trained for this position?

Yes, you will receive training to ensure you are knowledgeable and equipped for the role.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.