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Supervisor

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Flannels

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You need retail team leadership experience, a passion for luxury brands, sales-driven service skills, commercial visual presentation knowledge, and strong team motivation and communication abilities.
  • You will supervise daily tasks, ensure team compliance with processes, maximize sales, and maintain strong communication while modeling best practices and supporting performance management.

Requirements

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication

Responsibilities

  • Support with daily workload and delegation to team
  • Supervise work, check completion and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure your team understand all key functions
  • Understand all process and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
  • Understand daily controls and how to set up the store
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Compliance with all till and cashing up controls
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place and time compliance
  • Understand the Frasers structure, elevation strategy and initiatives
  • Engage with and feedback issues to contribute to the wider business
  • Support senior management to coach the team
  • Understand and support performance management processes
  • Understand your individual role and responsibilities and how they impact the team
  • Demonstrate day to day best practice standard and compliance
  • Support the team and act as a role model
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store

FAQs

What is the primary responsibility of a Supervisor at FLANNELS?

The primary responsibility of a Supervisor at FLANNELS is to support daily workload and delegate tasks to the team while ensuring tasks are completed to the expectations set by the line manager.

What qualifications are required for this Supervisor position?

The required qualifications include experience in leading a team within a retail environment, knowledge and passion for luxury brands, the ability to drive sales through excellent service, understanding of visual presentation, and the ability to motivate a team with effective communication.

What is the basic salary for this Supervisor role?

The basic salary for this Supervisor role is £28,256 per annum.

Are there any discounts available for employees?

Yes, employees receive a 20% staff discount across all Frasers group stores and a 50% discount on uniforms.

How does FLANNELS support employee development?

FLANNELS supports employee development through clear career path opportunities and exciting training programs.

What kind of performance management processes should a Supervisor understand?

A Supervisor should understand and support performance management processes to effectively coach the team and contribute to achieving KPI targets and expectations.

What should a Supervisor know regarding compliance?

A Supervisor should understand and demonstrate compliance with company policies and rules regarding security measures as well as till and cashing up controls.

How does this role contribute to achieving sales targets?

This role contributes to achieving sales targets by maximizing sales opportunities, ensuring an exceptional customer experience, and understanding product features to effectively communicate and promote to customers.

Can Supervisors give feedback to senior management?

Yes, Supervisors are encouraged to engage with and provide feedback on issues to contribute to the wider business.

What is the bonus scheme like for this position?

The Supervisor position includes an excellent bonus scheme as part of the rewards offered.

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Flannels

✨ Life through the lens of fashion, art and music 📹 Captured, created and curated for you 👉 #WelcomeToNewLuxury

Retail & Consumer Goods
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Flannels is a premium retailer offering an extensive range of designer fashion for men, women, and children. They specialise in high-end clothing, footwear, and accessories from iconic brands and emerging designers. Their mission is to provide customers with the latest luxury fashion trends, ensuring a superior shopping experience both in-store and online. Flannels is dedicated to delivering exceptional service and a curated selection of stylish, high-quality products, aiming to make luxury fashion accessible and enjoyable for all.