Supervisor (20 hours)

White Stuff

2mo ago

Job
Part-time
Junior & Mid Level
Hospitality & Retail
Glasgow

AI generated summary

You will work alongside the store manager to deliver a great in-store experience by maintaining strong visual and operational standards, and supporting team development and training.
You will lead a team, provide exceptional customer service, maintain shop standards, manage operations, coach staff, and support promotions at White Stuff.

Requirements

In this role you will be responsible for working alongside the store manager to deliver a great in store experience whilst delivering strong store visual and operational standards and supporting the development and training of our teams.

Responsibilities

Customer Service & Sales:
You will be responsible for leading by example, and coaching others where needed, to make sure that our customers feel welcome and are offered excellent customer service.
Ensuring that Product presentation and Shop visual standards are always excellent.
Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
Responding to customer feedback and queries when needed, ensuring the customer is always happy.
Awareness of our charity partner and the positive impact this has including supporting and promoting any events or charity promotions.
Operational Support:
A key member of the management team supporting the coordinating promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions as they arise.
To organise and help co-ordinate the running of the shop through staff management eg Rotageek, prioritising and delegation of duties.
Responsible for processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers.
Assists in supervision of stock takes and audits to ensure accurate reconciliation.
Introducing customers to, and championing within the team, multichannel shopping through More Ways to Shop.
Support with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
Show good understanding of policies and procedures and in the absence of the shop manager capable of escalating operational issues and risks to relevant function.
Understanding the Health & Safety and emergency procedures in store.
Coaching and team leadership:
Assist management in creating a positive atmosphere in the shop which is focused on delivering the best sales and service results.
A team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets.
Responsible for delegating tasks to the team appropriately to ensure the day to day running of the shop.
To seek out opportunities to train and develop the team to support with the efficiency and smooth running of the shop.
Assist management with the communication and completion of wellbeing initiatives and escalates people queries to relevant management and people team.
Understanding our approach to Ethical Sourcing and environmental impact to be able to explain this to our customer’s and the team.

FAQs

What is the company culture like for this position?

Our company culture is sociable, talented, and non-hierarchical. We encourage entrepreneurial ideas and accountability at all levels.

How many hours per week is this position for?

This position is for 20 hours per week.

What are the key responsibilities of this position?

The key responsibilities of this position include supervising a team, driving the brand forward, and encouraging entrepreneurial ideas.

Is this position open to remote work?

This position may or may not be open to remote work, depending on the company's policies.

Are there opportunities for growth within this role?

There may be opportunities for growth within this role, depending on performance and company needs.

White Stuff

Life would be dull if we all looked the same.

Fashion & Arts

Industry

1001-5000

Employees

1985

Founded Year

Mission & Purpose

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive. We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Growing at White Stuff: We want to make sure there are numerous opportunities for our people to learn and grow. Our focus is enabling our people to develop personally and professionally through a combination of great conversations with your manager, supportive tools, and both internal and external training that supplements learning within your role. Benefits and Perks: At White Stuff we are a supportive family. We pride ourselves on working together to grow and evolve in a creative environment that’s so much more than just a place to work. Our surroundings matter, as do our values, that’s why we offer colleague discount on our lovely products, social events to bring everyone together and volunteering days to help our teams support what matters to them. Doing Good Stuff: We’re dependable sorts at White Stuff, we want to make a meaningful difference to the world around us. It’s not just words, we’ve made some solid commitments to improve the world we live in. From our charity partners and our people, to our supply chain and our environment, doing good stuff runs through the heart of everything we do.