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Supervisor

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be fluent in English and have basic knowledge of wines, beers, and spirits.
  • You will deliver exceptional customer service, build rapport with customers and team, train staff, lead shifts safely, and commit to ongoing career development in hospitality.

Requirements

  • Fluent in English
  • Basic Knowledge of Wines
  • Basic Beers/Spirits Knowledge

Responsibilities

  • As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub.
  • You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively.
  • You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

FAQs

What are the working hours for the Supervisor position?

The working hours for the Supervisor position may vary based on shifts and events, but typically include evenings and weekends.

Is prior experience necessary for the Supervisor role?

While previous experience in hospitality is preferred, a passion for customer service and leadership can also help candidates succeed in this role.

Are there opportunities for career advancement?

Yes, we offer a Career Pathway and various training and development courses to help you progress in your hospitality career.

Do Supervisors receive any employee benefits?

Yes, Supervisors receive free meals, weekly pay, 28 days of holiday per year, a 20% discount in all Young’s pubs and hotels, access to a Share Save Scheme, and a Company Pension Scheme.

Is it important to have knowledge of drinks for this position?

Yes, basic knowledge of wines, beers, and spirits is important, as well as a passion for training the team to enhance their knowledge.

How is the training provided for new Supervisors?

We offer in-house training and development courses to ensure Supervisors can deliver exceptional customer service and lead shifts effectively.

What qualities do you look for in a successful Supervisor?

We look for someone who is energetic, motivated, passionate about customer service, able to build rapport with customers and team members, and committed to a career in hospitality.

Are meals provided during shifts for Supervisors?

Yes, Supervisors receive free meals while on shift.

UK's best pubs and hotels across London and the south of England. 🍻

Travel & Leisure
Industry
1001-5000
Employees
1831
Founded Year

Mission & Purpose

Having proudly served our communities since 1831 when it comes to pubs it’s safe to say we know a thing or two. With more than 200 establishments, our award winning design approach means excellence in ambience as well as service and location. From poetic pubs steeped in history, to secret underground cocktail bars and our boutique hotels, the character and individuality of each of our premises gives them a unique feel. Our pubs have style and soul, and the people who work with us have pride in our culture and passion for the work they do. We encourage progression and celebrate success to ensure we create future leaders. We are dedicated to providing ongoing training and support, giving you the opportunity to be the best you can be.