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Supervisor - Covent Garden

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Barbour

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need retail experience, strong leadership, confrontation handling skills, teamwork capability, attention to detail, and flexibility in working hours.
  • You will assist in daily store operations, manage staff performance, delegate tasks, train employees, resolve customer complaints, motivate the team, and maintain a safe work environment.

Requirements

  • Experience of retail experience, preferably in a fast-paced, high turnover, environment.
  • Strong Minded with an authoritative nature.
  • A great leader, leading by example on a daily basis.
  • Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
  • Capable of working under pressure.
  • Ability to foster teamwork and keep morale high.
  • Attention to small details.
  • Ability to help educate and assist with the growth of others.
  • Flexibility on working hours is essential.
  • Flexibility within working hours required.

Responsibilities

  • Asist with running the store on a daily basis, in support of Store and Deputy Manager, to ensure all staff are performing to the expected standard.
  • Managing performance and dealing with staff issues.
  • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
  • Delegating tasks to employees.
  • Supervising employees and providing additional training and coaching when needed.
  • Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
  • Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
  • Motivating employees to perform well.
  • Providing a safe and clean work environment.
  • Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

FAQs

What are the main responsibilities of the Supervisor role at the Covent Garden store?

The main responsibilities include assisting with daily store operations, managing staff performance, supervising employees, handling customer complaints, and ensuring a high level of service and a positive work environment.

Is prior retail experience required for this position?

Yes, prior retail experience is preferred, especially in a fast-paced, high turnover environment.

What skills are essential for the Supervisor position?

Essential skills include strong leadership abilities, conflict resolution skills, attention to detail, teamwork, and the ability to work under pressure.

Are there specific working hour requirements for this job?

Yes, flexibility in working hours is essential for this position.

What benefits does Barbour offer to its employees?

Barbour offers staff discounts, staff uniform, life insurance, a healthcare cash plan, 25 days of holiday (increasing with length of service), wellbeing support, and a refer a friend bonus scheme.

How can I apply for this position?

Interested candidates should apply as soon as possible, as the post may close early if a sufficient number of suitable applications are received.

What is the company culture like at Barbour?

The company culture at Barbour emphasizes customer focus, teamwork, and a high level of service, reflecting the brand's values and heritage.

Will there be opportunities for staff development and training?

Yes, the Supervisor will provide guidance, additional training, and coaching to support staff development.

Where is the Covent Garden store located?

The Covent Garden store is situated in the central London area, renowned for shopping and cultural experiences.

Who do I report to if I get the Supervisor position?

As a Supervisor, you will report to the Store Manager and will also work closely with the Deputy Manager.

Barbour

Global brand defining the essence of British style since 1894.

Retail & Consumer Goods
Industry
501-1000
Employees
1894
Founded Year

Mission & Purpose

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. These first weatherproof items quickly established Barbour’s reputation for innovation and quality. Today, Barbour remains a fifth generation family business. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand offering a wardrobe of stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. The iconic wax jackets continue to be made by hand in Barbour's factory in South Shields. Barbour International, the collection for men and women inspired by Barbour’s motorcycle heritage established in 1936, is now a separate stand alone brand with its own identity. The proud holder of three Royal warrants, Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan. Each year approximately 25,000 wax jackets are sent back to Barbour to be repaired, rewaxed or altered. This unique service means a Barbour wax jacket can last a long long time.