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Supervisor, Event Operations - Universal Epic Universe

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Universal Orlando Resort

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Orlando

AI generated summary

  • You must have a high school diploma, 1+ years of leadership experience, and event industry knowledge. A college degree is preferred, along with experience in high-pressure situations.
  • You will oversee event execution, ensure team readiness, drive guest and team satisfaction, conduct training, and manage safety protocols while completing administrative tasks.

Requirements

  • Must maintain a physical presence in the field during Event execution. Maintains a constant awareness of client/partner and guest needs, guest and team member safety. Continuously strategizes ways to improve overall efficiency of Event Operations department.
  • Complete daily, monthly and quarterly departmental administrative duties for assigned events/operations and carry out the execution of leadership accountabilities Responsible for the development of Team Members including: training, recognizing, coaching, mentoring, quarterly feedback and yearly appraisals.
  • Plans for and ensures that all personnel, event locations and materials are in complete readiness prior, during and after the event. Ensure appropriate staffing utilization, the efficient execution of events and appropriation of inventory and equipment.
  • Drives front-line Guest Satisfaction, Team Member Satisfaction, and safety initiatives to increase guest and team member satisfaction and safety. Supports the training programs to ensure that standards and procedures maintained and updated.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.
  • High school degree or GED is required.
  • College degree is preferred.
  • 1+ years of leadership experience required.
  • Or equivalent combination of education and experience.
  • Experience within the Event industry, knowledge regarding Event Operations, and leading large teams in high pressure situations.

Responsibilities

  • Must maintain a physical presence in the field during Event execution. Maintains a constant awareness of client/partner and guest needs, guest and team member safety. Continuously strategizes ways to improve overall efficiency of Event Operations department.
  • Complete daily, monthly and quarterly departmental administrative duties for assigned events/operations and carry out the execution of leadership accountabilities Responsible for the development of Team Members including: training, recognizing, coaching, mentoring, quarterly feedback and yearly appraisals.
  • Plans for and ensures that all personnel, event locations and materials are in complete readiness prior, during and after the event. Ensure appropriate staffing utilization, the efficient execution of events and appropriation of inventory and equipment.
  • Drives front-line Guest Satisfaction, Team Member Satisfaction, and safety initiatives to increase guest and team member satisfaction and safety. Supports the training programs to ensure that standards and procedures maintained and updated.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

What is the job title for this position?

The job title is Supervisor, Event Operations - Universal Epic Universe.

What is the primary responsibility of the Supervisor, Event Operations?

The primary responsibility is to oversee the execution of special events, including corporate and marquee events, and to provide production support for the resort.

Is a college degree required for this position?

A high school degree or GED is required, while a college degree is preferred.

How many years of leadership experience are required for this role?

A minimum of 1 year of leadership experience is required.

Will I need to work on-site, and what is the hybrid work policy?

Yes, this position requires a physical presence on-site during event execution, with many team members working in a hybrid capacity contributing at least three days from the workplace.

What are the key skills and attributes needed for this position?

Strong executive presence, quick decision-making abilities, excellent partnership skills, and a background in Event Operations are essential for this role.

How does the Supervisor, Event Operations contribute to guest and team member satisfaction?

The supervisor drives front-line guest and team member satisfaction initiatives and supports training programs to maintain and update standards and procedures.

What additional duties may be required for this position?

The Supervisor may be assigned other duties as necessary in addition to the major responsibilities listed.

Is experience in the event industry important for this role?

Yes, experience within the event industry and knowledge of event operations is important, especially in leading large teams in high-pressure situations.

How will my skills and experience be recognized if I am hired?

Your talent, skills, and experience will be rewarded with a competitive compensation package.

Can search firms submit resumes for this position?

No, Universal Orlando is not accepting unsolicited assistance from search firms for this employment opportunity.

Is Universal Orlando an equal opportunity employer?

Yes, Universal Orlando is an equal opportunity employer.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?