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Supervisor - Lakeside (40 hours - 4 month FTC)

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Rituals

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You should have prior supervisory experience, strong motivation for targets, a customer-service mindset, decision-making skills, and be organized with attention to detail.
  • You will engage with customers, provide exceptional service, mentor team members, and collaborate with management to achieve sales goals while embodying the brand’s values and experiences.

Requirements

  • Prior experience as a supervisor or Team Leader within retail or hospitality.
  • Strong motivation to reach performance targets.
  • A customer-service mentality and team-player’s work ethic.
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.

Responsibilities

  • Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
  • As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
  • Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics! You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.
  • You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

FAQs

What is the duration of the contract for this position?

The contract for this position is for a fixed term of 4 months.

What are the main responsibilities of the Supervisor - Lakeside?

The main responsibilities include engaging with customers, mentoring Rituals Advisors, ensuring an optimal customer experience, and reaching personal and store goals alongside the management team.

What qualifications are required for this role?

Prior experience as a supervisor or Team Leader within retail or hospitality is required, along with strong motivation to reach performance targets and a customer-service mentality.

Are there opportunities for training and development?

Yes, there are training and development opportunities available for employees.

What benefits do employees receive at Rituals?

Employees receive a competitive bonus scheme, Rituals employee discount, quarterly product allowance, numerous wellbeing initiatives, and access to company and team events.

Is sales experience necessary for this role?

Yes, a background in retail or hospitality, especially in a supervisory role, is essential for this position.

What qualities are important for the Supervisor - Lakeside?

Important qualities include being high on energy, low on ego, having a sense of humor, decision-making skills, and the ability to connect with customers and mentor team members.

What is the work environment like at Rituals?

The work environment at Rituals is collaborative and focused on creating unforgettable experiences for customers, where team members are encouraged to support and mentor each other.

How does the company support employee wellbeing?

The company supports employee wellbeing through numerous initiatives and an Employee Assistance Program (EAP).

Is engaging with customers a part of this role?

Yes, engaging with customers and creating a positive experience is a key part of the Supervisor - Lakeside role.

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Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!