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Supervisor (mwd)

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The North Face

8d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Wertheim
  • Quick Apply

AI generated summary

  • You love engaging with people, have retail experience, speak German and English, are tech-savvy, flexible with hours, and embody principles of integrity, courage, curiosity, empathy, and perseverance.
  • You will support management in driving sales, coach associates for excellent customer service, maintain store appearance, ensure policy compliance, and meet performance KPIs.

Requirements

  • You love interacting with people. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
  • You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible.
  • You have experience in opening and closing a store, taking responsibility and being in charge when necessary.
  • Ideally you come from a retail background with some fashion or lifestyle experience.
  • You have excellent written and verbal communication in both German and English.
  • You are proficient in the use of MS Office and different POS systems.
  • You are flexible when it comes to working weekends, evenings, and holidays as necessary.
  • On top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

Responsibilities

  • Supporting the management team to drive sales and profitability
  • Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
  • Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
  • Ensuring operational policies and procedures are respected
  • Understanding your store’s KPIs and playing your part to ensure they are achieved

FAQs

What is the role of a Store Supervisor at The North Face?

The Store Supervisor acts as a vital link between store management and sales associates, driving service and sales while supporting the management team to achieve store goals.

What qualifications are required for the Store Supervisor position?

Ideal candidates should have experience in retail, particularly in fashion or lifestyle, and must possess excellent communication skills in both German and English.

Are there any specific responsibilities associated with this position?

Yes, responsibilities include driving sales and profitability, coaching sales associates, maintaining store appearance, ensuring adherence to operational policies, and understanding store KPIs.

Is prior management experience necessary for this position?

While previous management experience is beneficial, it is not strictly necessary. Candidates should have experience in opening and closing a store and be able to take charge when needed.

What type of training does the company offer for Store Supervisors?

The company provides tailored training, including an induction program and ongoing online and face-to-face training sessions to support both professional and personal growth.

What are the working hours for the Store Supervisor role?

The working hours may include weekends, evenings, and holidays, as required by the store's needs.

What benefits do Store Supervisors receive?

Benefits include a competitive salary, an amazing bonus and pension scheme, a generous staff discount of 50%, and opportunities for career ownership and personal development.

How does The North Face promote diversity and inclusion in the workplace?

The North Face fosters a culture of belonging by celebrating diversity and allowing associates to bring their authentic selves to work. The company is committed to equal opportunities for all.

What core values guide the team at The North Face?

The core values include Living with Integrity, Acting Courageously, Being Curious, Acting with Empathy, and Persevering.

How can I apply for the Store Supervisor position?

If you're interested in joining the team, you can submit your application through the designated application process mentioned in the job listing.

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The North Face

United to move the world forward.

Retail & Consumer Goods
Industry
1001-5000
Employees
1966
Founded Year

Mission & Purpose

The North Face is a leading outdoor apparel and gear company that specialises in high-performance products for outdoor enthusiasts. They offer a wide range of clothing, footwear, and equipment designed for various activities such as hiking, climbing, and skiing. Committed to innovation and sustainability, The North Face aims to provide durable, environmentally friendly products that enable people to explore and enjoy the outdoors. Their purpose is to inspire a global movement of exploration and adventure while protecting the planet.