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Supervisor - Newport on Tay

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dundee

AI generated summary

  • You must demonstrate team leadership, excellent customer service, strong communication, effective delegation, and good attention to detail.
  • You will provide customer service, supervise team members, manage cash, merchandise products, promote offers, ensure store cleanliness, and follow security and legal procedures.

Requirements

  • Ability to lead a team
  • Excellent customer service
  • Strong communication skills
  • Effective delegation skills
  • Good attention to detail

Responsibilities

  • Provide friendly, efficient customer service to meet customer needs in all areas of the store (Retail, Food to Go, PO Local)
  • Responsible for opening and closing of the Store
  • Attend call outs if the store alarm is activated during non-trading hours
  • Supervise and support team members on shift, allocate tasks to ensure duties are completed in a timely manner
  • Cash up and balance tills in line with company cash procedures
  • Promote the image and brand of our company through professional behaviour and personal presentation ensuring you are smart and ready for work at all times
  • Merchandise store according to store standards and company planograms
  • Actively sell and promote offers to customers
  • Process all sales transactions accurately and in line with Company procedures
  • Adhere to all Company security measures to protect colleagues and stock
  • Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock control
  • Deputise and provide cover for the Store Manager in their absence
  • Follow all current Company procedures in line with current legal requirements
  • Complete all relevant training requirements to fulfil the role
  • Maintain a high standard of cleanliness in the store at all times

FAQs

What is the job title for this position?

The job title is Supervisor at SPAR Newport on Tay.

How many hours per week will the Supervisor work?

The Supervisor will work 16 hours per week.

What is the main responsibility of the Supervisor?

The main responsibility of the Supervisor is to assist the Store Manager with the day-to-day running of the store while delivering exceptional customer service.

What types of customer service areas will the Supervisor be involved in?

The Supervisor will be involved in areas such as Retail, Food to Go, and PO Local.

Is the Supervisor responsible for opening and closing the store?

Yes, the Supervisor is responsible for opening and closing the store.

Will the Supervisor have to attend call-outs for store alarms?

Yes, the Supervisor is required to attend call-outs if the store alarm is activated during non-trading hours.

What should the Supervisor do to ensure tasks are completed on time?

The Supervisor should supervise and support team members on shift and allocate tasks accordingly.

What is expected regarding cash handling?

The Supervisor is responsible for cashing up and balancing tills in line with company cash procedures.

What is important to maintain while working at the store?

It is important to maintain a high standard of cleanliness in the store at all times.

Will the Supervisor need to merchandise the store?

Yes, the Supervisor will need to merchandise the store according to store standards and company planograms.

What qualities are important for a Supervisor to have?

Important qualities include the ability to lead a team, excellent customer service skills, strong communication skills, effective delegation skills, and good attention to detail.

Is training required for this role?

Yes, the Supervisor will need to complete all relevant training requirements to fulfill the role.

How should the Supervisor promote the company image?

The Supervisor should promote the company image through professional behavior and personal presentation, ensuring they are smart and ready for work at all times.

Retail & Consumer Goods
Industry
1001-5000
Employees
1919
Founded Year

Mission & Purpose

CJ Lang & Son Limited is Scotland's largest independent retailing and distribution company. We have been based in Dundee since 1919, we provide award winning service to almost 300 stores throughout the whole of Scotland. The CJ Lang Group offers an extensive portfolio of food and drink related interests.