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Supervisor - Norwich

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Charles Tyrwhitt

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Norwich
  • 10d left

AI generated summary

  • You need retail experience, ideally store management, a passion for customer service, and alignment with our values: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”
  • You will coach and motivate the sales team to exceed targets, enhance customer service, train staff, and manage operational tasks while ensuring compliance and a positive store environment.

Requirements

  • This role specifically requires someone with previous experience in a retail position, ideally with some exposure to store management.
  • Menswear experience is highly desirable, but not essential.
  • The most important thing we’re looking for is a passion for Customer Service and the proven ability to keep this at the forefront of your mind whilst delivering great sales.
  • How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
  • As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success.
  • Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

Responsibilities

  • The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service.
  • You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example.
  • The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.
  • Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

FAQs

What is the location of the job?

The job is located in Norwich.

What is the job title?

The job title is Supervisor.

What are the working hours for this position?

The working hours for this position are 40 hours per week, with full flexibility to work on weekdays and weekends.

Is this a new position?

Yes, this is a new position for a brand new store opening in January 2025.

What is the salary for this role?

The salary for this role is £26,780.

What experience is required for this position?

Previous experience in a retail position is required, ideally with some exposure to store management. Menswear experience is highly desirable but not essential.

What skills are expected from candidates?

Candidates should have a passion for Customer Service, along with the ability to motivate and coach a sales team to exceed targets.

What benefits do employees receive?

Employees receive a competitive salary, a quarterly bonus scheme, a uniform allowance, access to staff discounts, a cycle to work scheme, and opportunities for professional development through the Tyrwhitt Academy.

What kind of training will be provided?

Training will cover product knowledge, customer service, and other training needs, with opportunities for apprenticeship level qualifications available.

How does Charles Tyrwhitt define its company culture?

Charles Tyrwhitt promotes a fun, engaging, and rewarding culture that empowers employees and aligns with their core beliefs: “BE the BOSS”, “BE the CUSTOMER”, and “BE the BEST”.

Are there opportunities for career development?

Yes, there are opportunities for career development through the Tyrwhitt Academy and various training programs available to support professional growth.

How often is the uniform refreshed?

The uniform is refreshed every 6 months.

What is the company's approach to sustainability?

Charles Tyrwhitt is committed to social and environmental responsibility, making their products sustainably and giving back to charity to support those in need.

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Charles Tyrwhitt

#TyrwhittSpirit

Retail & Consumer Goods
Industry
501-1000
Employees
1986
Founded Year

Mission & Purpose

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better. When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.