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Supervisor - Ryman

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Ryman

27d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You must be passionate, driven, adaptable, and self-motivated with strong communication skills. A confident sales approach and problem-solving abilities are essential, along with flexibility and a dedication to learning.
  • You will drive customer service excellence, train teammates, ensure compliance with policies, maintain visual standards, motivate staff for sales, and handle security and operational issues.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Ability to handle multiple tasks and challenges whilst meeting deadlines
  • Ability to adapt to change, every day is different and the pace is fast
  • Willingness to "roll up your sleeves" and get stuck in
  • Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities
  • Ability to problem solve and propose effective solutions
  • Strong communication and collaboration skills
  • A dedication to learning and developing your own skills and those of your team
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Contribute towards making Ryman the number one High Street Stationer by providing a consistent high level of customer service
  • Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
  • Assist with the training of colleagues, utilising available tools to maximise the performance of the team
  • Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • In the absence of the Store/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
  • Motivate all colleagues to drive sales and to achieve required KPIs
  • Liaise with the Retail Support Centre should any issues need to be reported
  • Support with any weekly time sheets

FAQs

What is the working schedule for the Supervisor position?

The Supervisor position is a part-time role, requiring 25 hours of work per week.

What are the main responsibilities of a Store Supervisor at Ryman?

The Store Supervisor will support the store management team, drive turnover and revenue, ensure high levels of customer service, assist with training colleagues, maintain security and accuracy of company systems, promote visual merchandising standards, and assume accountability for store operations in the absence of management.

Is prior retail experience required for this position?

While prior retail experience is not specified as a requirement, having a passion for customer service and retail, as well as the ability to work well independently and in a team, is essential.

What are the key skills and qualities Ryman is looking for in a candidate?

Ryman seeks candidates who are passionate about the brand, focused on exceeding customer expectations, driven, self-motivated, capable of handling multiple tasks, adaptable to change, and possess strong communication and collaboration skills.

What employee benefits does Ryman offer?

Ryman offers a competitive pay package, a company pension scheme, generous holiday allowance, a training program, access to mental health resources, exclusive discounts, a Cycle2Work scheme, and various recognition awards.

How does Ryman support career development?

Ryman provides training programs, apprenticeship opportunities, and encourages continuous learning and skills development for all employees.

What is Ryman's stance on diversity and inclusion?

Ryman is an equal opportunities employer committed to recruiting a diverse workforce. They celebrate difference and strive to create inclusive teams, encouraging everyone to be themselves at work.

Can I expect a dynamic team environment at Ryman?

Yes, Ryman promotes a passionate, dynamic team environment where growth, ideas, and individual impact are valued.

Are there opportunities for flexible working hours?

Yes, flexibility towards working hours and location is appreciated at Ryman.

Is this job description exhaustive?

No, the job description is not exhaustive, and employees may be required to carry out other duties as needed.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.