FAQs
What is the working schedule for this position?
The position requires working U.S. hours (EST) from 8:30 am to 5:00 pm.
Is this position office-based or remote?
This role operates in a hybrid model, with 3 days of working from home per week, while being based in the Cape Town office.
What specific skills are needed for this role?
Skills required include 2-3 years of experience in a customer-facing role, professional communication skills, problem-solving abilities, strong administration and time management skills, and excellent computer skills. Familiarity with the property or software industry and previous SQL experience are beneficial.
What kind of training or professional development does MRI Software offer?
MRI Software offers Tuition Reimbursement Schemes to help you further your professional development.
What benefits are provided to employees?
Employees receive a competitive Personal Pension plan, Medical Aid Scheme, 25 days of annual leave plus public holidays, 16 hours of "Flex Time Off," and parental leave benefits.
Are there opportunities for social engagement within the company?
Yes, MRI Software offers office breakfasts, quarterly lunches, virtual social events, and has employee-led groups for enhanced employee experience.
How does MRI Software contribute to diversity and inclusion?
MRI Software is committed to being an inclusive employer and believes diversity brings benefits for their people, customers, and clients. They uphold values of Diversity, Equality, and Inclusion critical to their success.
What is the primary product suite associated with this support analyst role?
This role specifically relates to the Property Management X product suite.
How many days of annual leave are provided?
Employees are entitled to 25 days of annual leave, plus public holidays.
Can employees work from anywhere in the world?
Yes, employees can enjoy the flexibility of working from anywhere in the world for two weeks out of the year.