FAQs
What is the primary responsibility of a Support Analyst at Oceaneering?
The primary responsibility of a Support Analyst is to provide technical support to business users in both networked and standalone configurations, helping to resolve technical issues.
What qualification is required to apply for the Support Analyst position?
A Bachelor’s degree, preferably in computer science, or equivalent education and experience is required.
Is previous IT support experience necessary for this role?
Yes, 1-3 years of IT support experience and/or call center experience is preferred.
What types of shifts will Support Analysts be expected to work?
Support Analysts are expected to operate in 24x7 rotational shifts.
What technical skills are desired for this role?
Knowledge of Windows 10/11 OS, Active Directory, MS Office Applications, and O365 is desired.
Will Support Analysts have direct supervisory responsibilities?
No, this position does not have direct supervisory responsibilities.
What type of communications will Support Analysts be responsible for?
Support Analysts will respond to telephone calls and emails, providing technical and functional support, which includes troubleshooting and generating reports.
What certifications are preferred for candidates applying for this position?
Microsoft, Cisco, and ITIL certifications are preferred.
How does Oceaneering support employee career development?
Oceaneering prioritizes learning and development opportunities, including technical courses, management seminars, and leadership training to help employees achieve their potential.
What kind of work environment can Support Analysts expect?
The work environment is primarily office-based, characterized by almost exclusive indoor work during the day and occasionally at night.
Does Oceaneering provide equal employment opportunities?
Yes, Oceaneering provides equal employment opportunity to all applicants.