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Support Desktop Technician

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Abacus Service Corporation

Aug 16

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Dallas

Requirements

  • - Desktop Support in an Enterprise environment: 2-3 years
  • - Comptia A+ Certification: (Required)
  • - Microsoft Technical Associate Certification (Preferred)
  • - Dell EMC Support Certification (Preferred)
  • - Experience in LANs, WANs, Personal Computers and software delivery applications.
  • - Knowledge of computer security products.
  • - Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
  • - High level of technical proficiency with IT equipment is a must.
  • - Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
  • - Excellent Desktop support troubleshooting skills needed.
  • - Must have the ability to multitask with strong organization and time management skills

Responsibilities

  • - Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals and printers.
  • - Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging.
  • - Support software and hardware refresh/upgrade/configuration efforts Windows 10, Microsoft Office, Proprietary applications, etc.
  • - Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives.
  • - Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
  • - Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
  • - Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
  • - Analyze technical problems and recommends and applies required solutions.
  • - Educate end users when installing new equipment or software.
  • - Experience with Autopilot or MDT deployment tools.
  • - Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
  • - Maintains documentation to ensure efficient and accurate department operations.
  • - Support AV systems and equipment for onsite and remote locations as needed.
  • - Support VIP/Executive level user base on daily basis.
  • - Assist in remotely supporting users at all company and potential WFH locations.
  • - O365 practical experience.
  • - Asset management practical experience.
  • - Bitlocker or encryption software experience.
  • - HDA Service Desk Software experience or similar Service Desk ITIL compliant software.
  • - Microsoft Teams Support and Operational experience.
  • - Team Player, Positive and with can do attitude.
  • - Ability to work in a fast-paced environment with daily reprioritization.
  • - Good written and communication skills to all levels of Management and end users.
  • - Outstanding Customer Service Skills.
  • - Dell Support Experience.
  • - Bilingual preferred but not required.
  • - Other duties as assigned.

FAQs

Do we support remote work?

No, this position requires 100% onsite work in Dallas, TX.

What is the duration of the job?

The job is for a duration of 5 months, with a possible extension.

What are the work hours for this position?

The work hours are Monday to Friday, from 8:00 AM to 5:00 PM.

What qualifications are required for this role?

A minimum of 2-3 years of desktop support experience in an enterprise environment and a CompTIA A+ certification are required.

Is there a preferred certification for this position?

Yes, the Microsoft Technical Associate Certification and Dell EMC Support Certification are preferred.

What is the location of the job?

The job is located at 13455 Branchview Lane, Dallas, TX 75234.

Will the technician support VIP or executive level users?

Yes, the technician will provide daily support to VIP and executive-level users.

What types of equipment and systems will the technician be working with?

The technician will work with PC/Mac desktops, laptops, mobile devices, AV systems, and software applications.

What tools or systems are experience required with?

Experience with Autopilot or MDT deployment tools, O365, asset management, Bitlocker or encryption software, and HDA Service Desk Software or similar ITIL compliant software is required.

Is bilingual capability preferred for this role?

Yes, being bilingual is preferred but not required.

What is the primary goal of the technician in this role?

The primary goal is to support end users during the transition to the new EssilorLuxottica Active Directory environment, including troubleshooting and building new systems.

Are there any specific customer service skills required?

Yes, outstanding customer service skills and good written and communication skills to all levels of management and end users are required.

What kind of technical proficiency is necessary for this position?

A high level of technical proficiency with IT equipment is essential, along with excellent desktop support troubleshooting skills.

Will the technician need to document transition functions for new users?

Yes, the technician will be responsible for building documentation on transition functions for new users.

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Abacus Service Corporation

Right Person. Right Price. Right Now.

Human Resources
Industry
201-500
Employees
2004
Founded Year

Mission & Purpose

Abacus Service Corporation is an award winning, national staffing company that provides outstanding matrix-based solutions to our clients. We support all industries with a specialized recruiting approach to meet the specific needs of our clients for Professional, Administrative, Engineering, Scientific and Information Technology labor categories. Our processes are well defined and lead to lower costs, lower turnover, higher productivity and compliance. Abacus’ culture is devoted to building a strong and lasting relationship with our employees, clients and the communities we serve. We are a certified minority and woman owned business that supports the building of a diverse workforce.