FAQs
What is the job title for this position?
The job title is Support Manager Operation.
Where are the locations for this position?
The positions are located in Dortmund, Germany and the Vienna Office in Austria.
What type of employment is offered for this role?
The role is a full-time position.
When was the job posted?
The job was posted yesterday.
What kind of experience is required for this position?
Management experience in customer support and several years of experience with systems such as Salesforce, Confluence, and Jira are required.
Is fluency in languages important for this role?
Yes, fluency in both German and English, verbal and written, is required.
What qualifications are preferred for this job?
A completed training or a degree in the hotel industry and/or IT industry is advantageous.
What skills should candidates possess for this position?
Candidates should have strong communication and listening skills, organizational skills, technical affinity, stress resistance, and problem-solving abilities, among others.
Is knowledge of protel products required?
Knowledge of protel products is considered an advantage but not strictly required.
What are the main responsibilities of the Support Manager Operation?
The main responsibilities include managing KPIs, optimizing processes, managing teams, ensuring compliance with guidelines, and participating in interdepartmental meetings.
Does Planet offer equal employment opportunities?
Yes, Planet is an equal opportunity employer where diversity is valued, and employment decisions are made based on qualifications and business needs.