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Support Sales

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Aditya Birla Group

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Mumbai

AI generated summary

  • You should manage order entry, invoicing, and collections, handle global customer interactions, ensure timely document submissions, and support administrative tasks for the SBU head.
  • You will manage order entry, invoicing, collections, and reporting for Primary Exports, ensuring timely document submission, customer coordination, and administrative support.

Requirements

  • To ensure smooth operations of Primary Exports through accurate order entry, invoicing, collection and reporting.
  • Responsible for backoffice and front office operations from order entry to collection for Primary Exports business. The only CSS position handling close of half the volume that Hindalco produces.
  • Dealing with customers all across the globe working in different time zones. Managing collection of INR 15,000 Cr.
  • Responsible of INR ~15,000 Crore collection which includes working through the complete cycle of provisional invoicing, final invoicing, collection/payment of differences between provisional and collection, coordination with CFD, Treasury, Sales, Logistics and customers.
  • Follow up with CHA/Logistics for B/L. Ensuring timely submission of documents to customer for timely payment.
  • Responsible for entry of orders of ~ 6,50,000 Tons of metal to enables timely dispatches
  • Daily, monthly, quarterly shipment reporting, stock and sale
  • Updating the Primary Exports master file
  • Providing inputs/data to BFM for NR calculations
  • Providing collection projections to Finance team and revising those as per actual shipments
  • Maintaining exports contract repository
  • Co-ordination with Auditors for Sales Order queries
  • Preparation of presentations.
  • Supporting SBU head with administrative requirements around travel bookings - reservation of Air tickets, Hotel / guesthouse and arranging Car, meetings rooms etc.

Responsibilities

  • To ensure smooth operations of Primary Exports through accurate order entry, invoicing, collection and reporting.
  • Responsible for backoffice and front office operations from order entry to collection for Primary Exports business.
  • Dealing with customers all across the globe working in different time zones.
  • Managing collection of INR 15,000 Cr.
  • Responsible of INR ~15,000 Crore collection which includes working through the complete cycle of provisional invoicing, final invoicing, collection/payment of differences between provisional and collection, coordination with CFD, Treasury, Sales, Logistics and customers.
  • Follow up with CHA/Logistics for B/L. Ensuring timely submission of documents to customer for timely payment.
  • Responsible for entry of orders of ~ 6,50,000 Tons of metal to enables timely dispatches
  • Daily, monthly, quarterly shipment reporting, stock and sale
  • Updating the Primary Exports master file
  • Providing inputs/data to BFM for NR calculations
  • Providing collection projections to Finance team and revising those as per actual shipments
  • Maintaining exports contract repository
  • Co-ordination with Auditors for Sales Order queries
  • Preparation of presentations.
  • Supporting SBU head with administrative requirements around travel bookings - reservation of Air tickets, Hotel / guesthouse and arranging Car, meetings rooms etc.

FAQs

What is the primary purpose of the Support Sales role?

The primary purpose of the Support Sales role is to ensure smooth operations of Primary Exports through accurate order entry, invoicing, collection, and reporting.

What are the main responsibilities associated with collection in this role?

The main responsibilities include managing INR ~15,000 Crore collection, completing the cycle of provisional and final invoicing, coordinating with various teams and customers, and ensuring timely submission of documents for payment.

How much volume of orders is the Support Sales position expected to handle?

The position is responsible for order entry of approximately 6,50,000 Tons of metal to enable timely dispatches.

What types of reporting are required from this position?

Daily, monthly, and quarterly shipment reporting, stock and sale updates, and collection projections to the Finance team are required from this position.

How does the role support compliance and data maintenance?

The role involves updating the Primary Exports master file, maintaining an exports contract repository, providing inputs for NR calculations, and coordinating with auditors for sales order queries.

What administrative tasks are included in the Support Sales role?

Administrative tasks include supporting the SBU head with travel bookings, reserving air tickets, hotels, guesthouses, arranging cars, and booking meeting rooms.

Describe a challenge that this role may face.

A major challenge is dealing with customers across various time zones while managing a large collection volume.

What systems are used for order entry in this role?

The role requires order entry to be conducted in a CRM system.

Are there opportunities for career advancement in this position?

While the job description does not explicitly mention advancement opportunities, gaining experience in this role may lead to further career opportunities within the organization.

What is the expected turnaround time for order entry and collection processes?

The position emphasizes timely dispatches and payment collections, though specific timelines may vary based on customer agreements and logistics.

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Aditya Birla Group

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are Big In Your Life. A journey like no other. Offering innovative products and services, reaching out to millions globally, adding value and adding purpose. As a global industrial powerhouse, we impact millions of lives daily. A global conglomerate, Aditya Birla Group is in the League of Fortune 500, anchored by an extraordinary force of over 187,000 employees belonging to 100 nationalities across 41 countries. We are Big In Your Life through a myriad of offerings, from aluminium beverage cans to construction materials, fashion wear, tyres and plastics, voice and data services, and much more. Our seven decade-long growth journey is underpinned by our philosophy of responsible business practices and stakeholder value creation. Today, Aditya Birla Group businesses are global powerhouses across sectors such as metals, pulp and fibre, chemicals, textiles, carbon black, telecom and cement. Our overseas operations across North America and South America, Europe, Africa and Asia account for 50% of the Group's revenues. We are an employer of choice and were named the 'AON Best Employer in India' for 2018 - the third time in the last seven years.